Question about AOL users
 

I had a couple of people canceling and giving the reason "problems with movies/videos"

But I couldn't figure it out and today a guy actually called me and told me what was happening and when I asked him to view the movies with IE or moozila it was fine they played. But in his AOL browser it would prompt him for the user/pass info when he clicked the movie link and when he entered it it would redirect him back to the index of the members site.

I don't know anything about AOL does anyone know why this happens? As he didn't know until I asked him to try IE.


Thanks people :) |rock|

Assuming these are wmv files - have them check to make sure that the "Use AOL Media Player" check box in the AOL toolbar settings is unchecked - and another media player is installed (like Windows media player) - thats all I can think of unless they are running AOLs full blown protection software and have a blocking call thats being triggered

AOL users are a tough bunch. You would be amazed at how many "mY NAME IS jOHN sMITH AND MY PASSWORD DOESN'T WORK" emails I get.

You pretty much need to use MPEG-1 format for movies or provide a lot of detail to your members about using them. Also put a visible link at the top of the page that allows the surfer to find help information.

Ok thanks guys :)

For some reason, my AOL emails often say the same thing. Likely to be in all caps and using "shorthand", they exlain something about how I should come to Tennessee to suck their cocks and that since they attached a photo of said cock, they should get a free pass to my site. They're likely to be against paying for porn and tell me I should have sex with them instead.

But not nearly as bad as WebTV users in terms of usability and weird emails.

/msg operserv akill add *@*aol.com |thumb