my video clips
 

Technical questions YET AGAIN! Most of my members have no problem downloading and/or viewing my video clips but every now and again I get someone that just cannot get to them. I don't have answers for them other than to upgrade players, find out if they have broadband, etc. Latest response is as follows from a member...

"I have WMP 9 and divx 5.2. Still left clicking gives me either a "page
unavailable" or the player opens for just a split second then closes. Right
clicking only allows a save as a "login" as an HTML file. This happens on
old and new files."

My video clips are either WMV files or MPEGS and I have no idea why some people cannot get to them. Any tech experets out there that might have a clue?

Thanks so much!!

Linda

You didn't say what platform your surfers is using.

On anything except Windows as far as I can tell WMV files and Strongbox do not mix. Actually with anything except Windows WMV files pretty much suck and even with Windows there are issues with trying to protect them.

On something like a Mac WMP is a separate program that is called up and given the URL to the WMV file. It then tries to open the URL but doesn't give any referral information so instead of getting the WMV files it gets sent the HTML of the error page. If you try instead to right mouse click the movie and select save target as you will also get the error page instead of the WMV unless you first click on it, get the error that it can not be played and then right mouse click it and save target as to your desktop.

Use MPG files and you will not have any of these issues.

:)
 

Cleo:

Thanks for the information. The member who wrote the above problems also cannot open MPEG files either. So seems like no matter what he tries he cannot open any format and that is what has me stumped.

Does that sound right to you?

Thanks again!

Linda

I'm now tech support for FoxyAngel.com so I get all the "why doesn't this work" questions which all seem to be about video clips. |raygun|

As the customer is always right even when they are a clueless member I try to help them, but 99% of the time it is user error.
Been sending them all to this thread and it seems to be working.
http://www.foxy-angel.com/forums/sho...id=862#post862

i remember a while back
we were having problems with wmv files on bimbosinlimos and they added wmv to the list of served files in apache or something

This might help ya alil If you need the solution to why people can't "Save Target as" in the
future.. here it is :)
Only for IE, but thats the only browser I've seen have this problem.

http://support.microsoft.com/default...NoWebContent=1

Great info! I haven't had any member complaints for a while, but will bookmark this thread for the future. They seem to come in spurts. (no pun intended!)