Does this sound right Deb?
Quote:
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After you install Microsoft Windows XP Service Pack 2 (SP2), some programs may seem not to work. By default, Windows Firewall is enabled and blocks unsolicited connections to your computer. This article discusses how to make an exception and enable a program to run by adding it to the list of exceptions. This procedure permits the program to work as it did before the service pack was installed.
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http://support.microsoft.com/default.aspx?kbid=842242
not sure there is a simple way to explain... maybe go looking at some other sites that have posted some instructions to surfers on how to handle the problem.
*edit: This probably isnt the exact text you need... but I was researching a site for my daughter and ran across this browser help page the other day that was so good I thought I would bookmark it
http://www.silkrunway.com/silkhelp.cfm