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bill, first i got an automated reply:
Thank you for writing to Google. This automated response is just to let
you know that we've received your email, and you'll hear from us soon.
Thank you for using Google.
Regards,
The Google Team
then, i got what seems to be a standardised reply
Hi Kim,
Thank you for your note. We understand your concern and have passed your
message on to our engineering team for further investigation.
We appreciate your patience.
Regards,
The Google Team
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