I saw a news report a few years ago where a guy was suing the 1-900 company he was working for. He considered his termination sexual discrimination because he was a guy.
Turns out the guy is a soprano. He naturally sounded like a girl. The guys that where calling in thought they where talking to a real girl. I'm sure there was something else going on, the 900 company isnt going to turn down money. But it does address the ethics of deciption.
I'm not sure if the bot is unethical or immoral. But one thing is for sure, if the customer is spending money and he/she isnt getting what they paid for, its fraud.
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