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Certain registrars are blocked on Richards Realm. This might be why you are having trouble. This is the list I was given when I pressed the issue because I was having trouble as well.
whois.stargateinc.com:orchestrated bunch of cheaters
whois.parava.net:seem to be used a lot by cheaters
whois.OnlineNIC.com:recurrent problems
whois.directi.com:Major Blow on two seperate occasions
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