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Originally Posted by Hellpuppy
If you dont mind the payroll, in-house lets you control the quality, the schedule and can give your sites a consistent look that helps with branding.
If you dont want the payroll or need a specialist, you can get quality work by outsourcing to a well established design house. The negative there is the guys who have good skills are very expensive and often booked for months in advance. Unless you really challenge them with a good spec and some extra cash, you also run the risk of getting a site that is unique but has many of the same traits as every other tour they've produced in recent months. Designers get in ruts.
Now I suspect by "outsourcing" you're talking about the rent-a-fillipino plan. We've tried it, and always come back to inhouse. There are good ones out there, but the outsourcing companies will really test your patience.
"Dedicated employee" is bullshit in my opinion. I think you're unknowingly sharing your "dedicated" worker with multiple clients. I also dont think you get the same person every day. The work that is returned and the time that it takes is very inconsistent. The game they seem to play is give you someone good for the first month and have him turn and burn. Then the slacking starts. And dont even get me started on fillipinos and their sick days.
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Dont forget the holidays... and the email doesnt work and the viruses...sick sisters and stolen computers.