Any program I was involved with, most questions were answered within 10 or 15 mins. At least a "Let me look into this, I will get back to you" type of response. Of course most times the questions were asked on whatever board I was running.
As someone sending traffic to a program, you should not have to wait more than 24 hours for some kind of reply. Unless, it's a weekend or some type of holiday. Then, you should get a reply the first day of business.
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