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Our office is closed from friday at 5pm eastern time until monday 9am eastern time. So if someone emails on a friday at 6pm, it's gonna be monday earliest before a reply gets back.. I think most offices are that way.
I do support on ICQ mon-fri, but if someone needs support sooner that I can handle and it's off-hours, then cc the email to tom at pimproll dot com as well. I'm not online as MUCH at night and weekends, but I do check it several times daily at least.
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