Chop I apologize for our customer service not being as fast as it could be.
I'll be taking care of your latest request this evening, but your post also
gave me an idea when you said:
Quote:
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or to contract with someone knowledgable of strongbox installations to maintain 14+ installs.
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As you know speedy customer service is NOT what we do best. I try
to take care of everyone ASAP but clearly I'm lacking in some of the
tools, skills, or knowledge of how to do that effectively. However we
have another company who resells Strongbox and probably provides
faster customer service, so I have contacted them to see if they would
be interested in taking care of any Strongbox related matters that you
may need assistance with. Their ticket system also automatically sends
a copy to me, so whichever of us was able to handle your ticket
the fastest would get you taken care of. We would pay them for any
"warranty" type work - support than we'd normally provide at no cost to you.
I'll email you after I hear from them, but if you'd like you can also contact
them directly at
awsupport@gmail.com .