Hi Star Man
Working in the ISP world - Any one who asks question 8
First thing we tell them is to contact their lawyer and If they don't have one, we refer them to a lawyer we work with. The second thing we do is point them to
http://www.ftc.gov/bcp/conline/pubs/buspubs/canspam.htm
We terminate anyone sending unsolicited email immediately, No warnings - No passing go. We have provisions in our terms of use. You will want to check your ISP's service agreement.