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Originally Posted by Keyser Soze
The reason I started working for ePassporte is to provide support to webmasters. I am online 7 days a week (besides last week first days of since December) and I read the boards, answer emails and ICQs.
I may not be able to solve your problem instantly but in this case if you have contacted me saying you had a problem with your password and no longer had access to your email, I would have emailed you the form you needed to fill out asked you to return it to me and it would have been changed and the password reset within 1 business day.
I read your thread when you made it.
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Keyser
The test was to see how long it would take customer support to do their jobs. As I said, it should not take over 48 hours. After 48 hours I posted my email and account name. For the first 48 hours, I wanted to be a webmaster that doesn't post on boards, doesn't know who to contact and rightly so, depends on something that calls themselves epassporte customer service. The person I spoke to on the phone was both rude and apparently wrong with his instructions. I don't mind getting gouged on the load fees because of the service it provides. The real only problem I have ever had with epassporte was their customer disservice. I really hoped that by now, the customer service issues would be taken care of. But that really does seem to be a very low priority on epassporte's list.