I think my bank was just looking for a reason to get rid of me. They had great online banking when they were a tiny bank. They then merged and started using the other bank's online banking that sucked. It really was from more than 10 years ago. The balance was about a week behind. And, I complained about it constantly. Then, there was a day when I forgot my wallet when cashing a check. Obviously, everyone in the bank knew who I was and the Head Teller lied to me. I had watched her at least 15 times go into the vault when I cashed a check and when I told her that she denied having access to the vault. So I of course called her a lying bitch
And, since I really don't trust banks, I did take a lot of cash out and use my safe at home. I tried to never keep over a few Thousand in any of the accounts.
They probably just used ePassporte as a stupid reason to get me to leave. I never gave them any way to make any money from my accounts.