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I did a while back in time but didn't know it was still happening. One problem might be to double check your delete bin (folder) because sometimes I forget to look and have found other legit emails in there. Another could be that a mail server or spam settings are catching these.
I know with my link directory when a webmaster creates an account for submitting, there are a few people not getting the validation email to click on a link. This is somehow being intercepted by that persons mail server as spam.
Anyways, hopefully you will get this solved...
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