You asked, and this is a very important question. That is why there is entire page devoted to the answer.
If you were an actual customer, you would have seen this BEFORE your made your purchase:
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If you are a first time purchaser of phpLD, it is highly recommended that you also purchase access to the Supporters Forum which is a one time fee of $10. This is where support questions are answered for v3. This item is priced separately so that you don't have to pay for it twice if you buy additional copies of phpLD.
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Most people don't have a problem. There is nothing hidden here. It is stated right on the purchase page. We don't seem to be losing too many customers as a result the current setup. It sounds to me like you made up your mind before you posted your question, or am I wrong on this?