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I'm always amazed at how many programs go almost completely silent during shows. All of these venues have Internet access so that's no excuse. How much time would it take for a quick reply to ICQ's that they'll be back in the office on...
ALSO...
How 'bout a simple note in the affiliate support area about reps A, B & C being out of the office for a few days and who to contact in the interim with urgent issues.
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