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Why any company let alone one such as ccbill would release such an important update without debugging it on test servers first is beyond me. There lack of professionalism is staggering.
Once bug reports began coming in they should have rolled back to the original system immediately to debug the new release in an effort one to avoid all of this controversy. As for their programmers, they should be dragged out and shot for not telling ccbill to debug the new release on test servers in the first place.
Basic programming 101. When you work in the real world, test every eventuality before releasing it!
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