[RuthB]

Originally Posted by Panky

What do you expect from a company in which the mailing address listed on the website is a UPS store...

I'm local. When Paxum first appeared on GFY hunting new customers, I inquired about where their office was located so I could go check it out. I got the run around. You have to email and/or call someone to set-up a meeting. An address was never given. I wasn't able to go to an office and schedule an appointment with a receptionist, random employee, or owner. Didn't instill a whole lot of confidence and make me want to rush out to sign up with them and trust them with my money.

Hi Panky,

I'm sorry you had difficulty setting up a time to meet with us at our offices. We are always happy to entertain clients, and should you still wish to connect with us and view our location, I'd be happy to set up an appointment for you. It is always best to arrange an appointment in advance to ensure that someone will actually be at the office to show you around. Our Management team are not always on site.

When Paxum launched, Kenny B from Kenny's Pennies connected with us and enjoyed a tour of our offices etc. He posted about his experience on GFY at the time. We are not trying to hide at all, we simply don't operate a typical brick and mortar business.

Thanks

Originally Posted by DarkJedi

Agreed to all of the above that Ramster said.

What a piece of shit company. And Ruth is a useless cunt who only posts polite things on boards to the company look nice, but in reality she never gets back to you and is ZERO fucking help in resolving problems.

After 3 weeks of their support fucking with me, I still can't add my Credit Card to FUND my account, because their processor is busted or something and can't verify my Credit Card (from a well known wet European bank). Of course they blame it on me (the bank refuses the charge).

Idiots.

I'm sorry if you've had a negative personal experience when dealing with me. I usually try to reply to clients as fast as possible. However, even if you had a bad experience dealing with me about your account, that does not warrant calling me a cunt. That comment is 100% unprofessional.

DarkJedi, if you require any future assistance from Paxum, please submit your ticket to our support department through the Message Center. If you need any help beyond that, then please contact Chris instead of me.

Originally Posted by A.J. Angel

Regardless of what your experience is with Paxum, I honestly think that calling Ruth a useless cunt is uncalled for.

Because Paxum is a recently opened company, I have always kept an eye on issues related to them. And as far as I can tell, Ruth has always given her best to get things resolved as quickly as possible even if results vary for each Paxum user.

Personally, my experience has so far been an excellent experience. I have had trouble only once in the beginning when I first registered an account and getting my ID verified but she resolved my issue within a couple of days.

Ruth had always answered me in a professional manner, including on ICQ, and had always appeared to do so to me on message boards, including in this thread.

Finally, as far as I can tell, any issues left unresolved is not related to what Ruth has done or not done but is related to Paxum's administration and technical team's efforts.

That being said, I sincerely hope that Ramster's issues has been resolved since and that your issues shall be resolved as well.

Thank you AJ

Originally Posted by JAI-LING

I was going to sign up with them but fuck it. I keep hearing stories like this plus I discovered they process for bad filelockers. AK's thread at gfy.

I was about to reply to your email. I hope you will continue with your account signup and enjoy the benefits of adding Paxum as a payment method. I'm sure your affiliates would appreciate the option, and once you experience our service for yourself, I'm sure you'll value the flexibility we provide in managing your payments.

Originally Posted by Ramster

I little harsh in the name calling... she's doing her job sticking up for her company.

Her company SUCKS though... my adding funds feature still doesn't work. I can't even get my mastercard thing to work, I'll try it again tomrrow, it's not with me today.

Oh, and I hate this fucking feature... "For security reasons your password expires periodically. Your new password MUST be different from previously selected passwords." WHY do I need to do this? It's a pain in the ass!!

Hi Ramster,

We are having some intermittent issues with the processor. I'm sorry that this hasn't yet been resolved and that you continue to experience difficulties funding your account. We are trying to ascertain the problem as quickly as possible, but we must wait to receive an update from the processor.

Please feel free to try one of our alternate funding methods to load your account in the meantime; Wire, Check, ACH/EFT (in US only).

We are working to resolve this problem quickly, but unfortunately we must wait for information from the processor, and we have no control over the amount of time that will take.

With regards to our automatic password reset, yes it can be somewhat annoying to have to do, however it ensures account security by demanding a new strong password every few months. When it comes to your money, having strong security measures in place is always a good idea. We're sorry for the inconvenience, but it is for the security of all our clients that we have such a feature in place.

Originally Posted by Greenie

Yeah, that's a tad bit harsh. Personally, I've never had any problems with Paxum or Ruth. And I have to assume her hands are tied on certain things - like it was said before, she just works there.

Thanks Greenie I'm always happy to assist, but we do have security rules and procedures in place for a reason. We are serious about our business, and we will not bend or break the rules for anyone, no matter what size client they may be.

We operate within the rules to ensure the security of Paxum and our thousands of account-holders. We will not bend or break the rules for any reason, period.

Our goal is to provide a legitimate, secure and easy-to-use ewallet payment service. We do that, and we will not apologize for our strict adherence to our TOS and Compliance. By being vigilant to such things, we ensure the safety of all account-holders funds.