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Epassporte did not cut a check to Lassiter. Epoch did. The amount of money in question was a lot less than the cost of me going back and forth with him about it.
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My mistake. It is confusing though because ePassporte is a technology developed by and released from Epoch; and Epoch has agreed to cut a check to settle an issue with ePassporte. Though it is stated and they may very well be 2 separate companies, they overlap (or at least seemingly) quite often.
Being close to the situation it is difficult for you to see why one would be confused. I deal with this often. It is hard to see things from a user's standpoint when you are on the other side.
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Lassiter claims he never agreed to this arrangement. In fact, he did. I pulled his signed processing agreement and Exhibit F states the following:
EXHIBIT F - EPASSPORTE PROCESSING
1. ePassporte Transactions: Client wishes to accept transactions on ePassporte Visa Cards:
(a) Service Provider shall make all payments due to Client on Customer Charges completed with ePassporte Visa Cards ("Net Client ePassporte Payment") to Client's ePassporte Commercial Account, which Client shall open pursuant to a separate Business Account Agreement with ePassporte, N.V.
I guess I just assume people read their contracts.
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Never assume anything. More often than not, I find that users (myself included) either, never read, briefly scan or read and do not understand what they've read.
Even with a legal background (spent 5 years as a legal assistant) and being an ePassporte business account holder, I would not know that statement meant my declined transactions would roll to ePassporte.
Perhaps he did not fully understand what that meant or think to ask for a deeper explanation.
The business world moves so quickly that one rarely gets the time to carefully read, process, understand and consider what they are doing. The goal is to get it done, get your cash and move on. More often than not, only when an issue arises do things begin to get scrutinized. Its assbackwards, but its true.
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The degree of confusion about Epassporte has amazed me. That is certainly what I've learned from this thread.
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Maybe you could develop a tutorial or help doc using laymens terms that are easier to understand. We find it helps our users tremendously as does a short consultation period.
Sometimes, especially with a new or fairly new technology, you just have to educate your users.
