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Cleo - just get on FedEx's ass that you don't have it & that they don't have a signature from you stating that you recv'd it - the huge flaw with FexEx & UPS is that 99% of the time, they have no proof that they delivered yoru package to you - for all you know, they could have scanned it & then thrown it off a bridge.
Don't take shit from them - tell them to prove to you that you recv'd it & when they can't, tell them & the shipping company you want a new one ASAP.
(this advice courtesy of someone who worked in the transportation business for 9 years - LOL)
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