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Tornado · 2004-10-11, 08:27 AM

Good Morning Sirs

I’m a CEO of hqhost hosting company. Will reply everyone and try to explain our company’s point of view. Please strive to read this letter up to its end and to give a sound reply.

As it was mentioned before our company is the largest one in Russian market segment. Main activity direction is a cooperation with russian customers but in spite of it there is a great number of foreign ones among them. Moreover our company is an owner of some more Hosting brands developing separately from hqhost. Our offices are located in three countries. Staff total number consists 30 persons. But along with capacity extension, decrease in price, support updating and other positive growth moments there are some negative ones. During last three years I’ve been regularly getting a large amount of complaints as for the sites content located on our servers. Someone cheats someone, someone starts to mail spam, someone locates banned material, someone installs trojans, someone cheats traffic and so on. It’s a negative growth side. The more growth is the more number of those who wish to earn money without any additional effort is. In other words the more ranges are the more variety of chaters is. Would like to note all our customers have identical nameservers. It means from the very beginning we were dependent on customers negative influence. It was our fundamental position. We have never created hundreds of DNS servers and at the same time have never strived to minimize cheaters visibility and keep them back in great quantity of nameservers and brands.

Maybe our trustfulness is our fault. But I don’t think so.

Dear Sirs,
Our conditions contain a ban at some particular things according to US laws. We undeviatingly obey them and react in case of some troubles emergence during one hour!!! I’D LIKE TO EMPHISIZE IT! Only a few US companies may boast of such a lawfullness. Most of serious US companies mail auto responds such as “bla bla bla we’re so busy and don’t disturb us”. I have a great experience of dealing with such negligent companies. I’ve never got any letter from dear GG, Tommy, Cleo. It’s quite possible I don’t remember exactly but probably there were no complaints from you. You know it’s so easy to yell you confront with a great variety of cheaters all the time; it’s so simple to blame someone for your personal fault. Is it so difficult for you to write a letter or to communicate by ICQ or to delete those things you consider as illegal ones? If some day you’ll have a deal with us further we’ll certainly settle all problems together.

Recently some customers have got into touch with me. They’ve said have been honestly working for many years; have been spending money for content, design, support/promotion. They ‘re consider you ‘re their business partners. Neither employers nor the “milch cow” but exactly your partners! They install links on your lists at the same time increasing your SE rating in this way. They’re making your surfers more loyal prompting them to use your service time and again. Certainly I talk about honest webmasters.

I understand all these actions are only for money earning. Unfortunately nowadays money is the only value for most people. But I think it’s absolutely wrong position. Many of your webmasters consider you are if not a friend but your business partner then. You’ve simply outraged their attitude and work. Your motivation was: “it’s my business so I’m a unique master of all the situation”. Maybe my mentality doesn’t allow me to understand the actual state of affairs; maybe my previous business experience testifies it’s a some kind of nonsense. It’s quite difficult to give a simple answer. One thing is clear to me: your behavior doesn’t honour you.

Now I’d like to discuss struggle methods with different kinds of cheaters; which way you can be saved from them in. Would like to notify the following: hosting ban, IP range ban, domains registrar ban, outgoing Ip and mail ban – all these methods are not productive at all. It means you spend time at ban installation but next day the same people compel you to do the same thing. You should buy domain. Is it a real problem nowadays? You should buy new hosting, new IP, proxy or VPN. Is it a great problem for you? Many of cheaters act in this way.
You’ll never settle your problem by such wrong methods. The only possible result will be the following: their troubles which will not pay your personal damages.
I’d like to emphasize: using unprodactive ban methods you are simply saved from some quantity of loyal webmasters. In other words many of honest masters have just gave up on your LL. Many of them will find a new hosting (it’s quite possible in our company – will choose new brand).
But I’m absolutely sure: none of cheaters will be done away. All of them will just remove to other unoccupied IP addresses. My advices are very accessible in realization. You can settle 99,9% of your problems by them.

1. Put telephone number in partners registration form. After registration dial this number and ask is there such a person really.
2. Put data about Credit Card in partner registration form. It may be start up fee or something else. $3-$5 for partner identification by credit card. 3. Two previous items can’t guarantee you a full satisfaction from your partner content and his methods of work. So you should to look through some part of sites. But their number will be rather lesser.

Moreover we can be your partners and can help you to expose cheaters. Towards this end you may use our hardware. Anyway we’re ready to offer you our support and profitable cooperation.

Many people have said hosting company is personally responsible for its customers. It’s quite possible in some separate cases but unfortunately it’s quite hard to realize. It takes a great number of server resourses to scan, for example, 80 G html at one word presence. The more banned words are the more server load is. But there is some thing to do in such a situation. It’s a technical way which we’ll strive to launch. It will be our share for common business.

I've heard only favourable reports about you. I'm sure we can settle any problem together. Hope some day when you'll see
ns0.hqhost.net
ns1.hqhost.net
You won't check galleries at all but will put in your list straight away.

All URL appeared in this topic will be tested at legality

Thank You

2004-10-11, 08:27 AM	#98
Tornado Rock stars ... is there anything they don't know? Join Date: Oct 2004 Posts: 13	Good Morning Sirs I’m a CEO of hqhost hosting company. Will reply everyone and try to explain our company’s point of view. Please strive to read this letter up to its end and to give a sound reply. As it was mentioned before our company is the largest one in Russian market segment. Main activity direction is a cooperation with russian customers but in spite of it there is a great number of foreign ones among them. Moreover our company is an owner of some more Hosting brands developing separately from hqhost. Our offices are located in three countries. Staff total number consists 30 persons. But along with capacity extension, decrease in price, support updating and other positive growth moments there are some negative ones. During last three years I’ve been regularly getting a large amount of complaints as for the sites content located on our servers. Someone cheats someone, someone starts to mail spam, someone locates banned material, someone installs trojans, someone cheats traffic and so on. It’s a negative growth side. The more growth is the more number of those who wish to earn money without any additional effort is. In other words the more ranges are the more variety of chaters is. Would like to note all our customers have identical nameservers. It means from the very beginning we were dependent on customers negative influence. It was our fundamental position. We have never created hundreds of DNS servers and at the same time have never strived to minimize cheaters visibility and keep them back in great quantity of nameservers and brands. Maybe our trustfulness is our fault. But I don’t think so. Dear Sirs, Our conditions contain a ban at some particular things according to US laws. We undeviatingly obey them and react in case of some troubles emergence during one hour!!! I’D LIKE TO EMPHISIZE IT! Only a few US companies may boast of such a lawfullness. Most of serious US companies mail auto responds such as “bla bla bla we’re so busy and don’t disturb us”. I have a great experience of dealing with such negligent companies. I’ve never got any letter from dear GG, Tommy, Cleo. It’s quite possible I don’t remember exactly but probably there were no complaints from you. You know it’s so easy to yell you confront with a great variety of cheaters all the time; it’s so simple to blame someone for your personal fault. Is it so difficult for you to write a letter or to communicate by ICQ or to delete those things you consider as illegal ones? If some day you’ll have a deal with us further we’ll certainly settle all problems together. Recently some customers have got into touch with me. They’ve said have been honestly working for many years; have been spending money for content, design, support/promotion. They ‘re consider you ‘re their business partners. Neither employers nor the “milch cow” but exactly your partners! They install links on your lists at the same time increasing your SE rating in this way. They’re making your surfers more loyal prompting them to use your service time and again. Certainly I talk about honest webmasters. I understand all these actions are only for money earning. Unfortunately nowadays money is the only value for most people. But I think it’s absolutely wrong position. Many of your webmasters consider you are if not a friend but your business partner then. You’ve simply outraged their attitude and work. Your motivation was: “it’s my business so I’m a unique master of all the situation”. Maybe my mentality doesn’t allow me to understand the actual state of affairs; maybe my previous business experience testifies it’s a some kind of nonsense. It’s quite difficult to give a simple answer. One thing is clear to me: your behavior doesn’t honour you. Now I’d like to discuss struggle methods with different kinds of cheaters; which way you can be saved from them in. Would like to notify the following: hosting ban, IP range ban, domains registrar ban, outgoing Ip and mail ban – all these methods are not productive at all. It means you spend time at ban installation but next day the same people compel you to do the same thing. You should buy domain. Is it a real problem nowadays? You should buy new hosting, new IP, proxy or VPN. Is it a great problem for you? Many of cheaters act in this way. You’ll never settle your problem by such wrong methods. The only possible result will be the following: their troubles which will not pay your personal damages. I’d like to emphasize: using unprodactive ban methods you are simply saved from some quantity of loyal webmasters. In other words many of honest masters have just gave up on your LL. Many of them will find a new hosting (it’s quite possible in our company – will choose new brand). But I’m absolutely sure: none of cheaters will be done away. All of them will just remove to other unoccupied IP addresses. My advices are very accessible in realization. You can settle 99,9% of your problems by them. 1. Put telephone number in partners registration form. After registration dial this number and ask is there such a person really. 2. Put data about Credit Card in partner registration form. It may be start up fee or something else. $3-$5 for partner identification by credit card. 3. Two previous items can’t guarantee you a full satisfaction from your partner content and his methods of work. So you should to look through some part of sites. But their number will be rather lesser. Moreover we can be your partners and can help you to expose cheaters. Towards this end you may use our hardware. Anyway we’re ready to offer you our support and profitable cooperation. Many people have said hosting company is personally responsible for its customers. It’s quite possible in some separate cases but unfortunately it’s quite hard to realize. It takes a great number of server resourses to scan, for example, 80 G html at one word presence. The more banned words are the more server load is. But there is some thing to do in such a situation. It’s a technical way which we’ll strive to launch. It will be our share for common business. I've heard only favourable reports about you. I'm sure we can settle any problem together. Hope some day when you'll see ns0.hqhost.net ns1.hqhost.net You won't check galleries at all but will put in your list straight away. All URL appeared in this topic will be tested at legality Thank You