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MadCat · 2009-01-06, 05:40 AM

Problem with sponsors is that they seem to hire ex-airline staff for their support, or just have no idea how to do it right.
As far as I can tell, the usual reaction from a sponsor towards and affiliate that gets an "excessive" amount of chargebacks is: "omg we see more chargebacks on this account than is the norm. BALEETED!@#"

At this point, the poor affiliate is already considered guilty.

The "proper" way to handle it, as a sponsor, is if your system is telling you that someone's getting more chargebacks than normal, or there is some sort of suspicious activity going on, you contact said affiliate. You send them an e-mail, saying that your system has flagged their account due to <insert activity here>, and could they please contact you within 3 days to discuss the situation, and so sorry but you won't be credited for sales while your account is flagged."

(However, you do keep a record of the sales the affiliate brought in when they are flagged).

If they don't respond within 3 days, you can release the BALEET! BALEET! monkeys.

If they do respond within 3 days, and give a good explanation as to what's happened (and a good explanation does include "how should I know? I just run a few sites"), you take it to the next level and put them on probation. This means that instead of being "potential fraud" flagged, they are now "probation" flagged. You release the earlier signups back into their stats, but with one change; if you pay twice weekly, you now pay this affiliate once a month. If you pay monthly, sales for the current month are not paid the next, but one month after.

This gets you 2 things:
1) An affiliate, who might not like the fact he's getting paid late, but is still getting paid
2) Better control because you can still bump the affiliate back into a flagged state
3) If seriously excessive chargebacks do continue, you can deduct this from the affiliate's payout. If it gets really out of hand, toss affiliate back to the flagged state.

Of course this would require that you use an affiliate management system with half a clue that offers the functionality to do this. NATS is not it (personal bias, just ignore it if you want

)

2009-01-06, 05:40 AM	#35
MadCat If something's hard to do, then it's not worth doing Join Date: Sep 2008 Location: Berlin, Germany Posts: 247	Problem with sponsors is that they seem to hire ex-airline staff for their support, or just have no idea how to do it right. As far as I can tell, the usual reaction from a sponsor towards and affiliate that gets an "excessive" amount of chargebacks is: "omg we see more chargebacks on this account than is the norm. BALEETED!@#" At this point, the poor affiliate is already considered guilty. The "proper" way to handle it, as a sponsor, is if your system is telling you that someone's getting more chargebacks than normal, or there is some sort of suspicious activity going on, you contact said affiliate. You send them an e-mail, saying that your system has flagged their account due to <insert activity here>, and could they please contact you within 3 days to discuss the situation, and so sorry but you won't be credited for sales while your account is flagged." (However, you do keep a record of the sales the affiliate brought in when they are flagged). If they don't respond within 3 days, you can release the BALEET! BALEET! monkeys. If they do respond within 3 days, and give a good explanation as to what's happened (and a good explanation does include "how should I know? I just run a few sites"), you take it to the next level and put them on probation. This means that instead of being "potential fraud" flagged, they are now "probation" flagged. You release the earlier signups back into their stats, but with one change; if you pay twice weekly, you now pay this affiliate once a month. If you pay monthly, sales for the current month are not paid the next, but one month after. This gets you 2 things: 1) An affiliate, who might not like the fact he's getting paid late, but is still getting paid 2) Better control because you can still bump the affiliate back into a flagged state 3) If seriously excessive chargebacks do continue, you can deduct this from the affiliate's payout. If it gets really out of hand, toss affiliate back to the flagged state. Of course this would require that you use an affiliate management system with half a clue that offers the functionality to do this. NATS is not it (personal bias, just ignore it if you want ) __________________ What's blue and not heavy?