Datacentre response to credit card fraud

[xsiteu]

One of my hosts will be down 9 hours because of credit card fraud.

They turned the whole server off at the datacenter and there is now so much red tape to turn it back on

Only some special Policy Enforcement body who work 9 to 5 can authorize it being turned back on so they can then delete the offending account.

This sucks

I sent this to all parties concerned:


I appreciate this is a very serious thing that required immediate and effective action but was there really a need to suspend all accounts on the server? I have my own allocated IP’s. The offending account and/or IP alone could have been suspended. All my sites have now been down for a number of hours.

I can understand pulling the plug on the server as soon as it was reported but I can see this is now just red tape and out of everyone’s hands until Policy Enforcement can authorize it be turned back on. This is not fair on all the other law abiding users of the system. I hope better procedures can be developed for handing this type of situation in the future that to not need to penalize the innocent.