I hate sprint

[Torn Rose]

/rant

I hate sprint

I so fucking hate sprint, I’m sure the other phone companies are probably the same, but I can not speak from experience on the others except for sprint, and I hate sprint.

We first got our cell phones from sprint about 5 years ago, and about 3 years ago our first contract was expiring, and we was thinking of going to another carrier, (this is before you could keep your phone numbers and phones were not yet free to new customers)

We stopped by a sprint store to look at the new phones and the sprint rep there got talking to us and we mentioned we was thinking of going elsewhere and long story short he told us if we extended with sprint, we get new phones free with a form they mail to us.

Being stupid we believed him.

After waiting for this form in the mail, we went back to the store and of course the guy no longer worked there and was full of shit. We were locked into a new contract no matter what until November 2005.

Since I am a cheap fuck and am still pissed over being duped, and that a new guy can walk in, get a free phone, while we have been customers for years we have to pay full price and wait for a rebate check 6-8 weeks later we have not replaced the phones. So they are 5+ years old, and dying a slow slow death. (We came close to buying new phones last year but decided we hated sprint and was just going to hold out to Nov ’05.)

We moved to FL last June, and Toni calls sprint for some odd reason in October ’04 and as an after thought, she asked exactly when our contract was up. They told her Nov 2006. Since the phones are all in my name I got on the phone with a supervisor and 30 mins later he finally told me the contract will expire in Nov 2005.

Being stupid I took his word and didn’t ask for it in writing.

Today I look online and see we are with sprint until July 2006.

So once more I call, (this time I write down the supervisors name and ID #) and we get into a huge 24 min discussion where I explain how sprint has lied and lied and lied to us and ask how the hell did we go from Nov ’05, to Nov ’06 back to Nov ’05 back to July ’06 when I never signed anything, nor agreed to anything.

She’s telling me since we got our phones switched to a FL # that automatically renewed us for another year.

Nice.

After more “discussion” she admits it is sprints fault, we got hosed. And to make it better, we get $100 rebate per phone. My smartass side of me popped off, “and if we accept this rebate how many more years are we stuck with sprint”….. ** 2 MORE YEARS**

Not only have they lied to us, and not only do they admit it was sprints fault, but their customer service “fix” is to offer $100 per phone only if we stay 2 more years?

How insane is this? Can you imagine telling our customers, “sorry your password isn’t working, the problem was our fault and for me to fix it I need you to sign up for 2 more years and then I will fix it for you.”

At this point, I am accepting defeat. The phones we have are very outdated, have terrible reception, and the batteries are dying faster and faster, so we are going to accept the $100 rebate per phone and get stuck with sprint for 2 more years since the only other choice is getting new phones with Cingular and be paying for 4 phone lines for 14 months.

The thing I loved the most today was how much this supervisor made it look like she is going out of her way to give us these $100 rebates per phone, which oddly enough looks exactly like the same thing they offer on their site, unless you are a new customer then its $150.

This is the issue with big business, sign a contract and you are fucked in customer service, they can admit wrong all day long, but in the end, you are the one fucked. I get to spend $400 for their lies and I get the pleasure of being stuck with them for 2 more years.

I know sprint isn’t the only company who has no care for customers, but I still hate sprint.

/end the fucking rant