Should I cancel Inactive users?? Help..

[Jicky Jack]

Hi All, need some opinions here:

I run a program and have been cancelling users that rebill but have not accessed my site in over 3 months. I do this for 2 reasons:

1] I don't want chargebacks down the road.
2] I don't want to charge people for something thay are not getting. [ I know, I'm in the wrong biz]

My concerns: my rebill is 3.00 less than original signup--- would hate to have somebody come back and say "thanks asshole for screwing my rebill rate.." Also, I don't want to cancel if it was an affiliate sale.. The affiliate I'm sure would rather it go until it gets charged back.

Need advice from some old pros that have delt with this issue long ago..

Thanks folks!!

J |help|