do you use AEBN?

[guestcam]

Originally Posted by emmanuelle

Why are you assuming that they're 18 year olds?

Because of two factors. 1. I had not heard that 'aebn will hire anybody'.
and if you read this job description

POSITIONS: Customer Service Representative, Technical Support

PRIMARY REQUIREMENTS: High School Diploma, 1 yr. Experience, Professional Written and Verbal Skills, Phone Skills, Basic to Intermediate PC Skills.

at http://www.aebn.net/index.cfm?fuseaction=main.careers
I assume 18, 19 and 20 year olds were the main body of applicants

Originally Posted by emmanuelle

Age is irrelevant

Then you live in a very magical place in the world. unfortunately for me, I am in the USA and age of the 'other person' means EVERYTHING.

Originally Posted by emmanuelle

They are adults

again, sounds like where you live is where I might love to live too. Nope, 18 to 25 year olds in CA, or to be fair lets say southern CA, are adults in legal terms only. There are exceptions of course. But over all, if it isnt a latte or a lapdance and its somene in that age group there to provide service, then better hope you're havin a lucky day.

Originally Posted by emmanuelle

you should recognize the fact that their superiors should be made aware of the situation.

I agree with you in theory. However, again here where I live, the overriding factor that I must recognize as a business owner is LABOR IS EXPENSIVE. And I recognize that MOST companies cut corners as much as they can and OFTEN more than they should on their 'customer service center staff'. There's the least likely chance that the negatives will come to take there toll in that department than if you cut costs else where. Cut costs at the techie level - servers go down - right now - and workers PCs STAY down - right now. In the customer service center - you and I may bitch and moan about the terrible service but for the most part, half-wit Ted and half-wit Alice get to be part of the CS team without any immediate downfall to the company. And of course they work for under 30K a year to start.

H