epassporte question

[Geezer]

Don't talk to me about epassporte, they still owe me over $160.

My wife made a purchase in a shop and for some reason the same amount went to pending twice. Now when it's "Pending" it is deducted from your total balance. One of the pending amounts cleared and the other stayed as "Pending". When I checked through this had happened a couple of times. I contacted epassporte's, slower than a really slow rock ballard, support and was told I had to go to the shop and get them to fax epassporte informing them that they don't need the money.

I did this and the "Pending" amounts were removed from my account, buuut, although the "pending" amounts were deducted when they originally went through, the amounts were never credited back to my account. I tried contacting them but they simply did not reply, after many many mails they said I need to fill in a dispute form, even though this was supposed to have been sorted when the shop faxed them.

So the amounts were deducted when "Pending", and the pending amounts removed when they received the fax, but now I have to fill in more forms and fax them to get my money back. Great Service