Aplus.net Data Center Down

[papagmp]

Update -

Subject: [APLUS] Important Information for our Valued Clients
From: "Aplus.Net" <noreply@aplus.net>
Date: Fri, November 30, 2007 10:57 pm
To: "R. Reese" <papa@glassmannequin.com>
Priority: Normal
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Valued Aplus.Net Client,

As you may be aware, we have been experiencing severe packet
loss in our PHX-1 data center in Phoenix, where you have one
or more servers. Regrettably, the situation continues to
worsen despite round-the-clock efforts by our engineers as
well as those from our providers. As a result, we are
taking the steps to begin moving clients into our new
state-of-the-art datacenter in Phoenix, located less than 5
miles from our PHX-1 data center. We will commence moving
clients at 10:00 am Central time on Saturday, December 1.

Regrettably, we were not planning on migrating to our new
facility until mid-December. As such, we apologize that we
were not able to provide you with more notice than this of
the move, but we feel it is imperative to move enough of our
clients now so as to lessen the congestion at our current
facility. We will utilize best efforts to notify you in
advance with a precise timeframe of when your server(s) will
move, but due to the urgency of this situation, we cannot
guarantee that we will reach you. As such, we ask that you
immediately provide us with a current root or administrator
level password so that when we do need to take your server
down for its move we can do so safely. We will make every
effort to gracefully power down your server when it is time
to move, and minimize the downtime to the best of our
ability.

To update your password, please go to https://cp.aplus.net
and log in with your registration number and account
password. Once in, you will see an icon “Change Password”–
please click on this and follow the procedures for each of
your dedicated servers. If you do not see the icon when you
log-in, please select “Dedicated Servers” from the top menu
and select the “Change Password” option by each of your
dedicated servers.

Again, we apologize for the issues you may be experiencing.
We ask you to please rest assured that our engineers are
working around-the-clock to mitigate these disruptions, and
that we expect to return service to our normal levels very
soon.

Best Regards,
Ryan Elledge
Chief Operating Offices

Attention: please do not respond to this e-mail, as it will
go to an unmonitored e-mail address. If you have a support
issue, please log into your control panel and submit a
support ticket.