How many sites do you promote which have LIVE CHAT SUPPORT for members?

Jim · 2005-03-13, 05:10 PM

Live help is a great idea and I am sure it would pay for itself many times over. But, too many programs lose touch of their members after they signup. And then they wonder why chargebacks are so high.

Kinky · 2005-03-13, 06:24 PM

I think it is a great idea to have support for surfers/members in the members section... we have all seen sponsors members sections that suck like broken images, movies and links.... if you have live support they can be fixed right away and you get a good idea of what your surfers want/like and should help keep members longer

AdultLoungeRaffi · 2005-03-15, 04:26 AM

Quote:

Originally Posted by Jim

Live help is a great idea and I am sure it would pay for itself many times over. But, too many programs lose touch of their members after they signup. And then they wonder why chargebacks are so high.

I cant imagine how companies would lose touch with their members....thats what the name of the retention game is all about...in fact we send them a free DVD every month they stay...incentive for retentions also!

Opti · 2005-03-15, 07:45 PM

Quote:

Originally Posted by Jim

Live help is a great idea and I am sure it would pay for itself many times over. But, too many programs lose touch of their members after they signup. And then they wonder why chargebacks are so high.

ROFL... I bet you have heard paysite operators say "Dont talk to members, that will only remind them to cancel" just as many times as I have over the years!

(thankfully times have changed for the most part)

Far-L · 2005-03-20, 02:18 PM

I don't recommend it. Most surfers that would interact with a live operator are going to assume that the customer service rep is there to perform as a sex surrogate.

Unless you are paying them to be such you are going to find turnover is high because it gets annoying fast.

We have great customer support and that is one thing our members NEVER complain about. We do offer a "live" rep as final solution but between our support ticket system, our site doctor optimization protocols, and emails we do just fine.

2005-03-13, 06:24 PM	#2
Kinky HEY NOW! Join Date: Apr 2004 Location: in the Matrix Glitching on an Endless Loop. Loop. Loop. Loop. Loo Posts: 1,218	I think it is a great idea to have support for surfers/members in the members section... we have all seen sponsors members sections that suck like broken images, movies and links.... if you have live support they can be fixed right away and you get a good idea of what your surfers want/like and should help keep members longer __________________ don't mind me im nothing but nonsense <3

2005-03-20, 02:18 PM	#5
Far-L Are you sure this is the Sci-Fi Convention? It's full of nerds! Join Date: Aug 2003 Posts: 265	I don't recommend it. Most surfers that would interact with a live operator are going to assume that the customer service rep is there to perform as a sex surrogate. Unless you are paying them to be such you are going to find turnover is high because it gets annoying fast. We have great customer support and that is one thing our members NEVER complain about. We do offer a "live" rep as final solution but between our support ticket system, our site doctor optimization protocols, and emails we do just fine. __________________ www.homegrowncontent.com www.homegrowncash.com

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2005-03-13, 05:10 PM	#1
Jim Banned Join Date: Aug 2003 Location: Mohawk, New York Posts: 19,477	Live help is a great idea and I am sure it would pay for itself many times over. But, too many programs lose touch of their members after they signup. And then they wonder why chargebacks are so high.