Verotel Problems

[Greenguy]

What was the problem with the site that caused the member to request their money back?

[DSS-ADULT]

A bunch of the LINKS & content didnt work correctly. This was kind of a development site. I had set it up last year when I was with another hosting company & it worked fine. The other hosting company started having problems with CGI so I moved this and several other sites to another hosting company. Never really tested it after moving other than to see it came up & the JOIN & PREVIEW links worked. I had several other site that were generating my main income. Well anyway, someone signed up & then claimed they sent me SUPPORT messages. Well I never recieved them other than 1 that said there was a problem creating their USER-ID which I fixed immedietly. After several more days, they go and get a CREDIT/REFUND which costs me $$$$. So I E-Mailed them & got kinda mad. I Hate being RIPPED OFF. Anyway, they forwarded all this to VEROTEL who now has suspended my account. I dont care about that 1 website as it is not really ready. But I have another site where I have over 15 users & another with 3 High Dollar users. In fact one of the HIGH DOLLAR users just renewed last night right before they pull this. I immedietly complied with everything they have asked for. I just dont feel they are too interested in restoring my access. Also they say I will have to wait 6 Months for any of my $$$ and I was counting on the CHECK that was scheduled for next week.

[Greenguy]

Originally Posted by DSS-ADULT

A bunch of the LINKS & content didnt work correctly.....

Originally Posted by DSS-ADULT

...I Hate being RIPPED OFF...

So do paying customers.

If anyone got ripped off, it was your customer & from the looks of it, they had every right to request their money back.

I'd start to kiss Verotel's ass, because you really have no one to blame but yourself.

[Useless]

Originally Posted by DSS-ADULT

Anyway, they forwarded all this to VEROTEL who now has suspended my account.

I'd love to see those emails. I'm sure it had to very fairly unprofessional in order for that to be the reason for Verotel to cancel your entire account.

I don't understand why you feel justified in attacking a former member when you admit that the site has problems and admit that you didn't test anything accept the tour. I'm pretty sure the proper response would have been to quickly repair the site and apologize to the member for problems. YOU went hot-headedly looking for trouble - and you found it.