Epassporte test

[Keyser Soze]

Originally Posted by Jim

I am just going to let this run it's course. There are a lot of things i could do to get this right but, most webmasters can't. Clay took good care of me several years ago when he was running Epoch. When nobody was getting paid from them, he made sure I did. This was way back when Epoch had some serious problems.

But, I just really want to see how their customer service works. And so far, they suck.

By the way, epassportecssucks.com is available I wonder if a collection of epassporte cs nightmares would improve anything. Jesus, I have 3 items so far I could add to the colection. I wonder if anyone has ever had a good experience with their customer service.

The reason I started working for ePassporte is to provide support to webmasters. I am online 7 days a week (besides last week first days of since December) and I read the boards, answer emails and ICQs.
I may not be able to solve your problem instantly but in this case if you have contacted me saying you had a problem with your password and no longer had access to your email, I would have emailed you the form you needed to fill out asked you to return it to me and it would have been changed and the password reset within 1 business day.

I read your thread when you made it.

[Jim]

Originally Posted by Keyser Soze

The reason I started working for ePassporte is to provide support to webmasters. I am online 7 days a week (besides last week first days of since December) and I read the boards, answer emails and ICQs.
I may not be able to solve your problem instantly but in this case if you have contacted me saying you had a problem with your password and no longer had access to your email, I would have emailed you the form you needed to fill out asked you to return it to me and it would have been changed and the password reset within 1 business day.

I read your thread when you made it.

Keyser
The test was to see how long it would take customer support to do their jobs. As I said, it should not take over 48 hours. After 48 hours I posted my email and account name. For the first 48 hours, I wanted to be a webmaster that doesn't post on boards, doesn't know who to contact and rightly so, depends on something that calls themselves epassporte customer service. The person I spoke to on the phone was both rude and apparently wrong with his instructions. I don't mind getting gouged on the load fees because of the service it provides. The real only problem I have ever had with epassporte was their customer disservice. I really hoped that by now, the customer service issues would be taken care of. But that really does seem to be a very low priority on epassporte's list.