epassporte

[Mikey 219]

i submitted a form on the epassporte site months ago and havent heard jack squat back ...

[lassiter]

As a paysite owner using Epoch/Paycom, I have some issues with ePassporte.

Mainly, Epoch/Paycom is diverting signups whose CC is already blacklisted to allow signups via ePassporte. Problem is, I have no ePassporte account and so I am not paid for those signups to my sites, and Paycom gets to keep all the money.

Paycom is essentially forcing me to open a business account with their privately-owned bank, ePassporte, ($100 minimum balance required, no less!). And even when I do get paid for those signups, well, as people have pointed out, I can only use that money for other ePassporte transactions - I can't transfer it into my company bank account.

No, I cannot opt out of Paycom's practice of sending CC fraudsters to ePassporte and giving them unpaid access to my sites, I can't get the $100 minimum payment just to open an account waived, and I can't transfer those payouts anywhere.

I don't think I should be required to help capitalize Epoch's private banking venture as a condition of having my Visa and MC transactions handled by them. Oh, did I mention they still will take the 15% off the top? Of course they will, while earning interest on my mandatory $100 payment.

To add to my processor woes this month, iBill was insisting on charging my $750 for Visa registration renewal even though my account with them has been closed for a year and a half. Finally got that one straightened out, I hope.

Are there any IPSPs left anywhere that have a freakin' shred of honesty and integrity in their dealings with webmasters? Or are we stuck with incompetence, extortionate scams, and hostility to the clients who presumably make them their $$$? |pissed|

[becky]

lassiter - I know of an up and coming ipsp that we are using with our content partner for CHAMPS. If you are interested, hit me up on icq - 85868511.

[Rand]

Originally posted by Greenguy
Rand - 1st off, nice to see you here on the board

2nd, like I stated above, if Jim was not offline today, you'd be getting an earful. He's jumped thru all the hoops & still has a $500 cap. I'm sure he'll post everything once again when he gets back online.

As far as the overall concept of ePassporte, I am happy with it, but the transfers to & from our personal bank accounts were on of the things that were "comming soon" when you released this back in Jan 03 - that's my major problem with it.

Thanks man, I'm here to help if I can and try to have a good time doing it.

Have Jim contact me directly with the details and I'll find out what happened. It really is a simple thing to get the defualt raised.

As for being able to move funds to or from a bank account, soon is a relative term. . However, soon really is soon now. Get ready to be happy VERY soon. I'll bring good news to your board in a matter of a few days.

[Jim]

Rand, I did contact you directly. Along with Clay and several others. You wrote to me and asked if I my limit had been raised yet and I said no. That was the end of our conversation.

It seems as if you glossed over an awful lot of information within this thread. I understand you are a busy man. Damn, we are all busy. But, your answer is very telling when it comes to epassporte's all around customer care.

[Rand]

Originally posted by Jim
Rand
When my mother passed away, I tried to increase my limit. I filled out the EpassPorte forms to do this 3 times and spoke to you and others. Everytime I faxed this (sensitive) information to EpassPorte, I was later told, "we didn't get it, could you send it again?". I really wanted to use EpassPorte during that time. But, with your people losing faxed copies of my SSN, driver's license and other sensitive material, I lost all confidence in the people behind your product.

I remember when this was happening. I think you may have cc'd me on something. When CS was telling you that you that we did not receive it, that's what it means. We can't lose something we never received. Of course we would want to help you in anyway that we could, under any circumstances, but especially in that situation. I think it's unfair to say that due to that particular situation that you lost "all confidence". I'm not saying mistakes can't happen. Anytime people are invloved, mistakes can happen. But, ePassporte is a service organization and there is no incentive for them not to provide you with the best service that they can within their rules. If you had a bad experience, I'm sorry that you did. But that does not reflect on the whole product.

We have been hearing for well over a year that the ability to transfer funds directly to our bank accounts was "coming soon". And now, I can transfer money using my cell phone. Tell me, what possible use would anyone have for transferring money using their cell phone?

As for transferring money to your bank account, see my post to GreenGuy. That's all I'm saying about that right now. As for being able to move money from your cell phone.... you could check your balance at any time without having to be online or find an ATM, you could transfer money to any other account from anywhere... to your kids, your bookie, your babysitter, whomever... I mean... it's just an added flexibility. What you do with it is up to you. You could send money to friend in need anywhere in the world without getting out of bed.

There are a lot of people that are using EpassPorte because I told them it was the greatest new product since sliced bread. For those people, all I can say, I'm sorry...I was wrong.

No you weren't wrong so no apology necessary. You had an experience that didn't go as smoothly as it should have and seem to have got a bad taste in your mouth, but that's curable. There are a LOT of benefits to ePassporte and you know it as much or more than most.

Surfn
For you, being able to take a few hundred out with your Electron card may be fine. But, I have a friend that started getting paid through EpassPorte by every sponsor he could a while back. He made much more than $500/day. And, every day to get his money, he had to go to an atm and withdrawal $500. See, he went through the same thing I did trying to get the limit raised. The ability to withdrawal $500/day from an atm was anything but convenient. He now gets paid by checks.

If you think about it, there had to be a damn good reason to have any kind of limitations / parameters on a brand new product being launched into an industry known for, shall we say less than honoralble practices. Enough said about that. Being able to move money from eP to your bank account is huge and requires a lot of work and planning to make it right. See my post above and hold your breath. No kidding.

[Rand]

Originally posted by Jim
Rand, I did contact you directly. Along with Clay and several others. You wrote to me and asked if I my limit had been raised yet and I said no. That was the end of our conversation.

It seems as if you glossed over an awful lot of information within this thread. I understand you are a busy man. Damn, we are all busy. But, your answer is very telling when it comes to epassporte's all around customer care.

Jim, you're right. I'm a busy man. I was busy writing that long reply to you while you posted this. I'm going through this thread and spending some time on your board to help. I just got here man, give me a break!

Lassiter, I'm getting to your comments.

[Rand]

Originally posted by kristian
Welcome to the board, Rand. I believe you came to the Flash Cash board when they started with instant payments.

... it surely can't be "executive decision" which is holding you back.

Can you give any indication at all as to when you might integrate transfers?

Indication: Soon. Very soon. Get ready to be happy.

[Jim]

I apologize Rand for jumping the gun. I'll be leaving shortly but will take a look either later or tomorrow morning.

[Rand]

Originally posted by Trax
which sponsor can create me an account?
I have not yet managed to signup which is ridiculous

their stupid verification is a joke
i cant check my charges online ....

Verification is not a joke. It's about stopping fraud.

Sounds like you're trying to do eP Verify. If you are in the U.S. and can not check your pending charges online, then you shoud call your bank and they can tell you. If you are not in the U.S. then you may indeed have problems with currency conversion. There are other ways to verify. VBV (Verified by Visa) being the best. Write to me directly with your specifics and I'll tell you what you need to do. Rand @ Paycom.net

[Rand]

Originally posted by Jim
I apologize Rand for jumping the gun. I'll be leaving shortly but will take a look either later or tomorrow morning.

No worries. No harm. No foul.

I think I have less than 10 posts on this board so far. Workin' on it.

I'm gonna be off the grid soon until Monday, but I'll be checking in next week.

[Rand]

Originally posted by taboo_gal

Rand,

What do we tell our affiliates when they begin asking us how to raise their cap? How long does it actually take? How long should it take? Does it ever actually happen?

Thanks in advance for the response.

Affiliates will probalby need to have a verified account in order to increase their withdrawal amount. That could be done by adding a verifiable load card to their account, or perhaps by submitting identification papers. The time to increase the cap should not take more than a few days. And yes, it does actually happen.

Rand:

Thanks for replying.

I like ePassporte. I understand ironing out new processes. I even understand delays in development. What I do not understand is the evasiveness and the defensiveness in your replies. That is so not consistent with the service I received from Amparo. Yes, the process was longer than what I wanted it to be, but she never came across like this.

[lassiter]

Originally posted by taboo_gal
Rand:

Thanks for replying.

I like ePassporte. I understand ironing out new processes. I even understand delays in development. What I do not understand is the evasiveness and the defensiveness in your replies. That is so not consistent with the service I received from Amparo. Yes, the process was longer than what I wanted it to be, but she never came across like this.

Well, heck, even Amparo doesn't return my calls these days.

Originally posted by lassiter
Well, heck, even Amparo doesn't return my calls these days.

Never said she's the most punctual on getting back with me. As I mentioned before, it took us sometime to get set up. What I am saying is that her personality and attitude is (or was on my experience) much better than what we are getting here today.

[Rand]

Originally posted by taboo_gal
Rand:

Thanks for replying.

I like ePassporte. I understand ironing out new processes. I even understand delays in development. What I do not understand is the evasiveness and the defensiveness in your replies. That is so not consistent with the service I received from Amparo. Yes, the process was longer than what I wanted it to be, but she never came across like this.

Amparo is great! She makes herself totally available to her clients at all times.

I know I'm pretty direct and matter-of-fact, but I don't think I'm evasive or defensive at all. I agree I may be defending ePassporte, but, a lot of people simply misrepresent it on these boards and I'm simply trying to correct the misunderstandings. If we ever meet you'll find I'm totally a nice guy. Really! ;-)

[Rand]

Originally posted by Mikey 219
i submitted a form on the epassporte site months ago and havent heard jack squat back ...

Mikey 219,

We found that the form on the site stopped working correctly for a while. It has been fixed. We had no way to know what had been submitted during that time. I hope you'll try again or contact me directly, or write to sales@paycom.net. Me, Amparo, John Thorpe, or Kimmy Kim can help you with whatever you need.

[Amparo]

Originally posted by lassiter
Well, heck, even Amparo doesn't return my calls these days.

Hello lassiter,

Please do not hesitate to contact me anytime via my cell at 310/384-6891. I will return your call as soon as possible.

taboo_gal,

If you are having any problems please contact me directly at
310/577-2439 or my cell 310/384-6891.

Everyone have a wonderful weekend and I look forward to speaking to you.

Amparo

[gecko]

epassporte is a great service

with anything new there is always teething problems - at least we are seeing senior staff posting and trying to sort any problems we may have.

peace

[Rand]

Originally posted by lassiter
As a paysite owner using Epoch/Paycom, I have some issues with ePassporte.

Mainly, Epoch/Paycom is diverting signups whose CC is already blacklisted to allow signups via ePassporte. Problem is, I have no ePassporte account and so I am not paid for those signups to my sites, and Paycom gets to keep all the money.

Lassiter, if you are using FlexPost for your transactions, you have complete control of your response handler, which means what happens after the tran hit's our gateway. You control what happens with an approved tran or a declined one. Anyone who does not have a default set up for a decline is offered an ePassporte alternative. These are sales that would otherwise fall on the floor. As sales begin to take place that would have otherwise just been lost, you build a balance in an ePassporte business account. It's free money. Paycom doesn't have it, Epassporte does and they just wait for you to claim it. To get it, all you do is open an account and you have full access to it.

Paycom is essentially forcing me to open a business account with their privately-owned bank, ePassporte, ($100 minimum balance required, no less!). And even when I do get paid for those signups, well, as people have pointed out, I can only use that money for other ePassporte transactions - I can't transfer it into my company bank account.

Paycom doesn't own any banks. I wish we did.

True, you need to open an ePassporte account to claim your balance, but once you do, you are not limited to using that money for ePassporte transactions. You can withdraw the money at any ATM, and very soon, you'll be able to move it to your own bank account (if you have a U.S. account).

No, I cannot opt out of Paycom's practice of sending CC fraudsters to ePassporte and giving them unpaid access to my sites, I can't get the $100 minimum payment just to open an account waived, and I can't transfer those payouts anywhere.

You *can* opt out by opting to send your declines somewhere else through the FlexPost interface. It really is that easy. You can't waive the set-up cost (which is reasonable if you have a good sum in your account) because we have to receive a wire from you to activate the account. It meets the know-your-customer rules for Visa. Transfers? Well... stand by.....

Oh, did I mention they still will take the 15% off the top? Of course they will, while earning interest on my mandatory $100 payment.

Paycom gets paid for approved transactions. That's not any different for ePassporte than it is for any other Visa so I'm not sure what your point is. The mandatory $100 payment you speak of will go toward opening your account and the balance that is left is yours to do with as you please.

To add to my processor woes this month, iBill was insisting on charging my $750 for Visa registration renewal even though my account with them has been closed for a year and a half. Finally got that one straightened out, I hope.

Are there any IPSPs left anywhere that have a freakin' shred of honesty and integrity in their dealings with webmasters? Or are we stuck with incompetence, extortionate scams, and hostility to the clients who presumably make them their $$$? |pissed|

I think you simply had a few misunderstandings Lassiter. I have worked for Epoch since 1998 and the men who built this company are honest guys who will go so far as to lose money to remain honest. I'm not going to go into details here but a lot of people in this biz know exactly what I'm talking about. And I personally wouldn't be here if I though for one moment that the partners of Paycom were dishonest men. I'm too young and too good looking to go to jail.

I hope this helps. I'm leaving to go camping now. Will be back around on Monday. Hope everyone has a great weekend.

[Opti]

Rand: did you miss my question about taking thrid party CC payments with a personal account?

Also... I emailled cs@eppassporte at the time I posted that question a couple of days ago asking if I could have my withdrawl limit raised.. (which is only $300 btw). This is not my first attempt to ask for it to be raised. No reply as yet...

I wonder if it is actually possible to get a limit raised or if its really only a myth.. I know several other Aussies who have tried, failed and given up on the idea of using epassporte for receiving larger payments.

I don't care if it doesnt happen fast.... and I dont even mind some inconvenience to ensure any of my money that you are holding is safe.. but it appears it really just is not possible to get a reasonable withdrawl limit with eppassporte... I know lots of people that havent been able to get their limit raised... maybe success stories shut up... but I dont know Anyone that has a sucessfully got a limit they wanted.

Has anyone reading got $1000 or more as a daily withdrawl limit on their personal account? Anyone? Anyone with a higher limit than 500 even?

[Jim]

Originally posted by Rand
I remember when this was happening. I think you may have cc'd me on something. When CS was telling you that you that we did not receive it, that's what it means. We can't lose something we never received. Of course we would want to help you in anyway that we could, under any circumstances, but especially in that situation. I think it's unfair to say that due to that particular situation that you lost "all confidence". I'm not saying mistakes can't happen. Anytime people are invloved, mistakes can happen. But, ePassporte is a service organization and there is no incentive for them not to provide you with the best service that they can within their rules. If you had a bad experience, I'm sorry that you did. But that does not reflect on the whole product.

Rand
I am surely not the first person to complain about your customer service. I cc'ed you and a few others because after faxing this sensitive information 3 times, I thought that was enough. So, when my fax machine says that cs received the fax and cs says they didn't, where do you suppose it went...3 times???

And, I really have to disagree about my expierience with epassporte's cs. If you have a weak customer service behind a product, how can that not reflect on the product as a whole?

Back then was a bad time for this to happen. But I did try before my mother passed away. Still, to no avail. I remember you calling me to let me know that my limit was indeed raised. And yet, it was not.

[Surfn]

Hi taboo_gal welcome to the board

Did we meet in Vegas?

[gecko]

Looking foward to hearing the answer to ..

"I wonder if it is actually possible to get a limit raised or if its really only a myth.."

Originally posted by Surfn
Hi taboo_gal welcome to the board

Did we meet in Vegas?

Hiya! Thanks for the welcome.

I am not sure if we did or not. You know how those shows are....generally, it takes a face and a few mins of refresher to be certain.