New CCBill Admin - Discuss - Page 4

Cleo · 2010-01-28, 02:35 PM

Quote:

Originally Posted by JustRobert

I cannot find the WMS section at all in ccbill's admin.

Are you using this admin?
https://admin.ccbill.com/login3.cgi

JustRobert · 2010-01-28, 07:00 PM

Thank You Cleo
I was still using https://affiliateadmin.ccbill.com/
Be forewarned, once you sign into the new admin you cannot sign into the old one.

Spoke with online help, here was initial answer:

Quote:

Currently I have an account specialist looking at your program. There are reporting issues with WMS affiliate programs still, however it should not effect the checks. As soon as I have more information, I will let you know.

Received email from account specialist:

Quote:

You contacted us concerning short checks for your affiliate program. This is due to the fact that the client has not made enough money to payout his affiliates the full amount. The reason for this is because when we had the initial reporting payout errors in December affiliates did not get paid. They are now paying those amounts which is cause them to be behind.

tickler · 2010-01-28, 07:44 PM

Quote:

Originally Posted by JustRobert

Received email from account specialist:

Quote:

You contacted us concerning short checks for your affiliate program. This is due to the fact that the client has not made enough money to payout his affiliates the full amount. The reason for this is because when we had the initial reporting payout errors in December affiliates did not get paid. They are now paying those amounts which is cause them to be behind.

Error, Error, Does Not Compute!

Are they saying they overpaid the sponsor, so there is not enough available funds to pay the affiliates.

What dialect is this? "which is cause them"

Simon · 2010-01-29, 07:29 AM

Sounds like the problem is CCBill accidentally overpaid the client (sponsor) and underpaid the affiliates. Now they want to make good on the amounts they underpaid to the affiliates *only* out of dollars generated by each individual affected sponsor program.

CCBill's better option, in my opinion, would be to make good on *their* mistake by paying all affiliates immediately on all funds owed to them due to the mistake made by CCBill which caused this problem. CCBill could then make adjustments in the amounts paid to their clients (sponsors) on an ongoing basis until they'd balanced the numbers to what they should actually be.

Having the affiliates wait to get paid on something that was the billing company's problem is too reminiscent of what other billing companies no longer around (or recently resurrected) did to many of us in the past.

Come on, CCBill, you're the *one* billing company most of us trust and recommend to everyone who asks. Don't act like those other guys. Give us something to believe in.

.

JustRobert · 2010-01-29, 10:33 AM

Thats my feeling as well Simon.

Over pay the client and under pay the affiliate. How do you fix it? By continuing to underpay the affiliate, how nice.

Trixie · 2010-02-07, 02:17 AM

SO TRUE, Simon. I didn't know that's what was happening, but I'll chalk that up to yet another inexcusable mistake. Fuck shit up? That's one thing, but fuck shit up when we pay them such a substantial percentage and only apologize with their mouths without doing a single thing to even try to make up for it except eventually get the money to people in bits and pieces? NOT OKAY.

And now? Our (sponsors') signup forms for affiliates are all fucked up; nobody can sign up to our program or apparently any other sponsor who made the mistake of "converting" to WMS.

I put "converting" in quotation marks because we were led to believe it would run concurrent with the old program (not that one would replace the other as in a "conversion") and wouldn't be the living hell this has turned into with trust we'd established with our affiliates eroded when they sent out those stupid emails, and then now this bullshit with people not being able to log into the old admin (I haven't seen it firsthand as an affiliate myself because I haven't signed in that way so the old way still works).

I could rant about this all night, but I'll leave it at that and try to relax on Saturday night. The way CCBill's staff seems to be able to do.

Greenguy · 2010-02-07, 09:50 AM

I got 2 emails like this last week - tell me what you think is wrong with it

Quote:

RE: Your CCBill.com Affiliate Account #: 8774

Dear Affiliate:

A change has been made in the payout settings for WebCashMaker.com (926455-0000).

Details regarding this change can be found by clicking on the following link www.url.com.

If you have any questions regarding the Web Marketing Service, please e-mail clientsupport@ccbill.com.

Regards,
CCBill Client Support
1-888-596-9279 (U.S.)
1-888-906-0666 (International)
Open 24 hours a day; 7 days a week; 365 days a year
www.ccbill.com

JustRobert · 2010-02-07, 11:05 AM

Forgot to mention this week that I have received a portion of the payout shortage, which means I still have to monitor new checks coming in. Thankfully, I print out all end of period earnings and put them in a waiting to be paid file to verify against checks coming in.

Greenie, I received that same email

[BV] · 2010-02-07, 12:11 PM

Quote:

Originally Posted by Greenie

I got 2 emails like this last week - tell me what you think is wrong with it

the url.com thing?

2010-01-29, 07:29 AM	#79
Simon That which does not kill us, will try, try again. Join Date: Aug 2003 Location: Conch Republic Posts: 5,150	Sounds like the problem is CCBill accidentally overpaid the client (sponsor) and underpaid the affiliates. Now they want to make good on the amounts they underpaid to the affiliates only out of dollars generated by each individual affected sponsor program. CCBill's better option, in my opinion, would be to make good on their mistake by paying all affiliates immediately on all funds owed to them due to the mistake made by CCBill which caused this problem. CCBill could then make adjustments in the amounts paid to their clients (sponsors) on an ongoing basis until they'd balanced the numbers to what they should actually be. Having the affiliates wait to get paid on something that was the billing company's problem is too reminiscent of what other billing companies no longer around (or recently resurrected) did to many of us in the past. Come on, CCBill, you're the one billing company most of us trust and recommend to everyone who asks. Don't act like those other guys. Give us something to believe in. . __________________ "If you're happy and you know it, think again." -- Guru Pitka

2010-01-29, 10:33 AM	#80
JustRobert Bow Ties Are Cool Join Date: Jun 2006 Location: California Posts: 9,653	Thats my feeling as well Simon. Over pay the client and under pay the affiliate. How do you fix it? By continuing to underpay the affiliate, how nice. __________________ Submit Your Galleries To The Erotic To Naughty Network!

2010-02-07, 02:17 AM	#81
Trixie Hey, can you take the wheel for a second, I have to scratch my self in two places at once Join Date: Apr 2004 Location: near Seattle WA Posts: 183	SO TRUE, Simon. I didn't know that's what was happening, but I'll chalk that up to yet another inexcusable mistake. Fuck shit up? That's one thing, but fuck shit up when we pay them such a substantial percentage and only apologize with their mouths without doing a single thing to even try to make up for it except eventually get the money to people in bits and pieces? NOT OKAY. And now? Our (sponsors') signup forms for affiliates are all fucked up; nobody can sign up to our program or apparently any other sponsor who made the mistake of "converting" to WMS. I put "converting" in quotation marks because we were led to believe it would run concurrent with the old program (not that one would replace the other as in a "conversion") and wouldn't be the living hell this has turned into with trust we'd established with our affiliates eroded when they sent out those stupid emails, and then now this bullshit with people not being able to log into the old admin (I haven't seen it firsthand as an affiliate myself because I haven't signed in that way so the old way still works). I could rant about this all night, but I'll leave it at that and try to relax on Saturday night. The way CCBill's staff seems to be able to do. __________________ A Girl, a Guy, and a Tranny - Unique Indie Porn!

2010-02-07, 11:05 AM	#83
JustRobert Bow Ties Are Cool Join Date: Jun 2006 Location: California Posts: 9,653	Forgot to mention this week that I have received a portion of the payout shortage, which means I still have to monitor new checks coming in. Thankfully, I print out all end of period earnings and put them in a waiting to be paid file to verify against checks coming in. Greenie, I received that same email __________________ Submit Your Galleries To The Erotic To Naughty Network!

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