Anyone have a contact for Sunwave/ProTGP

JK · 2012-01-17, 03:47 PM

Been trying to contact this host for months now with no luck, anyone have a contact that works?

Starting to think I'll need to charge back 3 months of hosting.

JustRobert · 2012-01-18, 12:01 AM

Are you having issues with them??

I have someone working for me that can't see a portion of my sites or ftp to my server. His internet provider said that sunwave has him blocked. He has been trying for almost a week to contact them with no response. I find it hard to believe that its them since he can access 75% of the sites

I did get in contact with them about 6 weeks ago to increase my storage capacity without any issues but this has me a bit worried.

JK · 2012-01-18, 01:07 AM

I'm just trying to cancel my account, I've never had a problem with them until now.

Did you use their web-based contact form or their email support@?

dunc · 2012-01-18, 01:11 AM

JK - I just deleted my credit cards and turned off automatic billing

JK · 2012-01-18, 04:13 AM

lol.

After getting fucked from an annual renewal clause hidden in a Jupiter Hosting contract and paying for 11 months of hosting I didn't want, I analyzed every bit of their contract (and followed the instructions for cancelling my account to a T) just to make sure I wasn't going to get billed again.

My often lacking brain overlooked the most simple thing, but customer support should still reply to emails.

Thanks dunc!

JustRobert · 2012-01-18, 10:40 AM

JK
After talking with VirgoHippy I realized I made the changes about 3 months ago, not 6 weeks like I originally stated. Time flys.

I spoke with Donna at Sunwave by phone 510-889-5200 when I dealt with them last. Thou messages have not been answered there either at this time.

JustRobert · 2012-01-18, 10:37 PM

JK

We got in touch with Donna by phone today, actually Hippy did.

So she is still around.

virgohippy · 2012-01-19, 02:54 PM

As Robert mentioned, I was able to get in touch with Donna. I also got a response to my trouble ticket from Alan yesterday.

Still waiting to get the problems fixed, but my confidence has gone up a bit.

JK · 2012-01-24, 06:10 PM

Thanks vh and JR, I guess they don't like losing long-term customers. I hate phones and being in a different time zone doesn't help. I've removed my credit card details, thanks to dunc, so hopefully I don't get billed for yet another month of hosting I haven't used.

Experience has taught me that hosting companies have got to be one of the worst, most predatory entities around. They're on par with used car salesmen and real estate agents.

virgohippy · 2012-01-24, 07:37 PM

I guess it doesn't matter now, but the problems I was experiencing are now fixed.

JK · 2012-01-24, 08:05 PM

Good to hear mate

Thanks for the help.

2012-01-17, 03:47 PM	#1
JK Well you know boys, a nuclear reactor is a lot like women. You just have to read the manual and press the right button Join Date: Nov 2003 Posts: 157	Anyone have a contact for Sunwave/ProTGP Been trying to contact this host for months now with no luck, anyone have a contact that works? Starting to think I'll need to charge back 3 months of hosting. __________________ To alcohol! The cause of, and solution to, all of life’s problems

2012-01-18, 12:01 AM	#2
JustRobert Bow Ties Are Cool Join Date: Jun 2006 Location: California Posts: 9,385	Are you having issues with them?? I have someone working for me that can't see a portion of my sites or ftp to my server. His internet provider said that sunwave has him blocked. He has been trying for almost a week to contact them with no response. I find it hard to believe that its them since he can access 75% of the sites I did get in contact with them about 6 weeks ago to increase my storage capacity without any issues but this has me a bit worried. __________________ Submit Your Galleries To The Porn Luv Network!

2012-01-18, 01:07 AM	#3
JK Well you know boys, a nuclear reactor is a lot like women. You just have to read the manual and press the right button Join Date: Nov 2003 Posts: 157	I'm just trying to cancel my account, I've never had a problem with them until now. Did you use their web-based contact form or their email support@? __________________ To alcohol! The cause of, and solution to, all of life’s problems

2012-01-18, 01:11 AM	#4
dunc You can now put whatever you want in this space :) Join Date: Feb 2007 Location: Australia Posts: 658	JK - I just deleted my credit cards and turned off automatic billing __________________ Good, Cheap Wordpress Themes

2012-01-18, 04:13 AM	#5
JK Well you know boys, a nuclear reactor is a lot like women. You just have to read the manual and press the right button Join Date: Nov 2003 Posts: 157	lol. After getting fucked from an annual renewal clause hidden in a Jupiter Hosting contract and paying for 11 months of hosting I didn't want, I analyzed every bit of their contract (and followed the instructions for cancelling my account to a T) just to make sure I wasn't going to get billed again. My often lacking brain overlooked the most simple thing, but customer support should still reply to emails. Thanks dunc! __________________ To alcohol! The cause of, and solution to, all of life’s problems

2012-01-18, 10:40 AM	#6
JustRobert Bow Ties Are Cool Join Date: Jun 2006 Location: California Posts: 9,385	JK After talking with VirgoHippy I realized I made the changes about 3 months ago, not 6 weeks like I originally stated. Time flys. I spoke with Donna at Sunwave by phone 510-889-5200 when I dealt with them last. Thou messages have not been answered there either at this time. __________________ Submit Your Galleries To The Porn Luv Network!

2012-01-18, 10:37 PM	#7
JustRobert Bow Ties Are Cool Join Date: Jun 2006 Location: California Posts: 9,385	JK We got in touch with Donna by phone today, actually Hippy did. So she is still around. __________________ Submit Your Galleries To The Porn Luv Network!

2012-01-19, 02:54 PM	#8
virgohippy Madness is like gravity. All it takes is a little... push. Join Date: Feb 2006 Location: California Posts: 1,679	As Robert mentioned, I was able to get in touch with Donna. I also got a response to my trouble ticket from Alan yesterday. Still waiting to get the problems fixed, but my confidence has gone up a bit. __________________ ~Warm and Fuzzy.

2012-01-24, 06:10 PM	#9
JK Well you know boys, a nuclear reactor is a lot like women. You just have to read the manual and press the right button Join Date: Nov 2003 Posts: 157	Thanks vh and JR, I guess they don't like losing long-term customers. I hate phones and being in a different time zone doesn't help. I've removed my credit card details, thanks to dunc, so hopefully I don't get billed for yet another month of hosting I haven't used. Experience has taught me that hosting companies have got to be one of the worst, most predatory entities around. They're on par with used car salesmen and real estate agents. __________________ To alcohol! The cause of, and solution to, all of life’s problems

2012-01-24, 07:37 PM	#10
virgohippy Madness is like gravity. All it takes is a little... push. Join Date: Feb 2006 Location: California Posts: 1,679	I guess it doesn't matter now, but the problems I was experiencing are now fixed. __________________ ~Warm and Fuzzy.

2012-01-24, 08:05 PM	#11
JK Well you know boys, a nuclear reactor is a lot like women. You just have to read the manual and press the right button Join Date: Nov 2003 Posts: 157	Good to hear mate Thanks for the help. __________________ To alcohol! The cause of, and solution to, all of life’s problems