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Right, you are making a statement like it is a FACT! "Your site has an exploit and it's definitely an issue for your host to handle." How the hell do you know it is an exploit? You are most likely leading people down the wrong path for a resolution to the problem. Again, it is possible it is an exploit in a script, but chances are about 99% it is a Trojan on their PC.
A Trojan on a PC that logs your key strokes isn't an exploit. I see people on every board freaking out on their host that they suck because their site is getting hacked. The chances of a system wide exploit that is the full responsibility of the host are close to zero.
No one is saying that a host can't get involved and help with this type of thing. My problem is with people crying that their host sucks, when in fact they have a Trojan stealing their password. I have helped at least 20 people with this issue, and every one of them has had this Trojan on their PC. Once they got rid of the Trojan, the problem stopped.
And as far as Servage goes. By having FTP setup the way they do is not secure, and yes they need to take blame for that. However, people should be protecting their PC's and not having their user / pass being keylogged in the first place. Most hosts aren't as dumb as Servage, and have their system setup that way.
I try to make a helpful post, and be somewhat to the point about it, and you turn it into a pissing match. I don't have time to waste on someone who really doesn't know what they are talking about, turn something useful into a fight.
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