Quote:
Originally Posted by Useless Warrior
...Fine, you as a host don't want to assist your customers with this type thing....
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NOT TRUE!
I had a very similar problem to Saucy Panties just two days before hers. I couldn't log in via my FTP software to upload files. I was about ready to go to bed but shot a support ticket off to Host Head and got a response within 10 minutes. They had already checked their end and said they were secure. They said I had uploaded "malicious html" and suggested three different anti-virus programs to use to find it. I used the free one. It found this: Trojan horse Downloader.Zlob.FWR and was located here: C:\Program Files\Video ActiveX Object\uninst.exe. It deleted the Trojan, they re-set my password and I uploaded a clean index page. And yes, Norton didn't catch it. Norton's support person said Windows won't let them into certain files because they might get corrupted and not work(
And some other double-talk bullshit that didn't make any sense)
This is one host I won't be leaving for a long time.
Quote:
Originally Posted by twintone
...No one is saying that a host can't get involved and help with this type of thing. My problem is with people crying that their host sucks, when in fact they have a Trojan stealing their password. I have helped at least 20 people with this issue, and every one of them has had this Trojan on their PC. Once they got rid of the Trojan, the problem stopped.
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And that is exactly what Host Head did.
Quote:
Originally Posted by twintone
In your case it very well may be the host.
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Self explanatory