Quote:
Originally Posted by matyko
Hi Terrence,
I haven't mailed you. I was mailing Mitza and never wanted to mail you crying for a hundred bucks. Mitza just mailed me and I think we can manage this. I tell you as well, my aim with this thread is not to make Dee Empire a bad look but to find webmasters in the same shoe and discuss this case. Dee is not the only program buying other programs and it seems to me there are some mistakes in these owner changes: new owners should make the old owners pay ALL outstanding balances (if they play fair they should do this automatically by themselves) before the takeover. Otherwise the new owner is buying the outstanding balances as well. The sad point for me was that I got a response in which your rep suggested to look for the old owners to pay the old balance.
I know you're not bad guys - even if i don't agree with some of your business solutions, but you should take much higher attention to this when buying a program. Now I am just repeating myself, sorry... 
Peace |
Hey,
Well I understand the frusteration while reading your post. 1st thing, Mitza is not perfect, we all make mistakes. While I feel that she could have handled it better, she is was simply misinformed.
You say she has worked out a solution, if this is not the case, contact me, I'll pay it out myself.
We try to take care of every angle in an acquisition, some things take time and sometimes we make mistakes, however, when contacted directly ( and if nescessary, an issue is escalated ) we always take our time and make it the utmost priority to solve an issue.
Like I've said here, I'm always available via email to take care of urgent issues. Also, don't hesitate to email me about a couple hundred dollars ever, it all adds up and we treat all issues the same whether its $1 or $10000000.
Terrence