Just had another call from him. Apparently the draft on the screen is not showing the original email (he is replying to someone's message to him) only the bit of his reply that he had already typed. But he can print it out, and when he does in prints the original email as well. So I am thinking that maybe he has accidentally set some security setting (such as an "anti spam" lock to prevent him replying to a Spanish prisoner type email).
This could be something simple, and very obvious. My father is in his 80s ant not at all computer savvy.
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