Epassporte Email problems

[natalie]

Has anyone else had problems accessing their epassporte emails? These are the ones that are through their system. I have never been able to login, and I can see there are emails there.
This week I have sent an email filling out all the details that their support asked me to give, they have a list of questions... 1)Please tell us what date and time (Pacific Time, AM/PM) the problem occurred etc
But I got an email back stating "I received your e-mail, however was unable to determine what was your
exact inquiry or concern."
LOL I would assume the questions are to help them identify the problem...
Anyway the reason I want to get that problem fixed is because I then want to ask them if its possible to get a transaction history that goes beyond a couple of months. I need it to do my tax. So if anyone here can shed light on these things or have had the same problem it would be great to know if you had it fixed.