And here I thought Dyson Sucked :)

Jim · 2006-07-14, 02:23 PM

Our Dyson vacuum cleaner broke a belt a week ago. I called them to hear that their belts don't break. I told them mine did and was told that I could not change it myself. I screamed and bitched about them selling a product where you can't do a simple repair on a belt that sooner or later will break.

After I calmed down, I was told I had to go to a ups shipping center. The closest one is 2 hours away

So, they said to box it up and ups would be there the next day to pick it up. On Wednesday, UPS showed up with a prepaid sticker and took the vacuum. I just received it back today. It went out on Wednesday, had to get to them on Thursday, they repaired it and shipped it so I would receive it today.

It was finally good to see a company really stand behind their product.

I just wish maytag would get on the ball and get us a switch for our washing machine or I will be off to the laundromat again

It's been 2 weeks so far.

2006-07-14, 02:23 PM	#1
Jim Banned Join Date: Aug 2003 Location: Mohawk, New York Posts: 19,477	And here I thought Dyson Sucked :) Our Dyson vacuum cleaner broke a belt a week ago. I called them to hear that their belts don't break. I told them mine did and was told that I could not change it myself. I screamed and bitched about them selling a product where you can't do a simple repair on a belt that sooner or later will break. After I calmed down, I was told I had to go to a ups shipping center. The closest one is 2 hours away So, they said to box it up and ups would be there the next day to pick it up. On Wednesday, UPS showed up with a prepaid sticker and took the vacuum. I just received it back today. It went out on Wednesday, had to get to them on Thursday, they repaired it and shipped it so I would receive it today. It was finally good to see a company really stand behind their product. I just wish maytag would get on the ball and get us a switch for our washing machine or I will be off to the laundromat again It's been 2 weeks so far.