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Old 2005-06-07, 04:09 AM   #1
Jeremy
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I gotta agree with the content guys. A moderate charge per info request to cover admin costs is not massively unreasonable (something similar to this was decided in the UK recently). I'm sure that if webmasters could charge someone for all the extra work they're doing, they would. As it is the cost is a business expense.

It would make for good cumstomer relations however, if the cost charged was discounted against future purchases.

In RBC's case, if the content is mainly fron pre-selected CDs, I'd charge per CD rather than per model. I'd also be trying to recoup some of the costs from the previous owners or directing all 2257 enquiries for their content to them.
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Old 2005-06-07, 05:20 AM   #2
Linkster
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Knowing the full situation now - it does make sense that the new owners would have some reasons to require some sort of payment as the original CDs should have (and I thought they did) come with the basic 2257 IDs anyway - it was, and still is good practice to include that and most content producers did.
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