Pay for 2257 info?

Useless · 2005-06-07, 08:42 AM

Quote:

Originally Posted by serenity

Wow guys, I had no idea how quickly you trash someone before finding out the real facts. You guys are really scary.

Guess it's really easy to jump on a bashing bandwagon when you're behind a keyboard.

You have no idea...

Quote:

Originally Posted by serenity

We only have 2257 docs for the stuff that is currently up on the new site.

Does this mean that webmasters who own older content which is no longer listed are pretty much floating down shit river?

Quote:

Originally Posted by serenity

So, no need to throw out your CD's or get all dramatic.

If the above is true, it may be necessary to toss the older stuff, since the docs are unobtainable. Or maybe they could sell the cds to offshore webmasters. I'm doubting that anyone knows who owns what. (damn, I'm sneaky)

I feel for both sides in this situation, which is unlike me. Just plain ugly all around.

Mr. Blue · 2005-06-07, 09:01 AM

Quote:

Originally Posted by serenity

Wow guys, I had no idea how quickly you trash someone before finding out the real facts. You guys are really scary.

Re-read the sequence of posts...it benefits you that your name was posted here as you were able to present your side of the argument. Far better than having your name quietly go about through the grapevine as ripoff content providers.

As for charging, etc, each person will feel differently regarding this...Future clients of course won't care about it, but you have to be careful as to how many people feel burned for having to pay for something they already purchased. I don't know how much extra cost this is adding to your bottomline right now, but you should consider how much this will cost you long-term.

Will this alienate the original customer base? Will the original customer base buy from you again after having to pay for content twice? Will the original customers tell other webmasters of their experience? How much will word of mouth hurt you long term?

Personally I think you guys are shooting yourself in the foot...Your lawyer has an opinion based on law, but it isn't based in business. You bought RBC so you had an established url, an established base of users, an established platform to expand, but you're throwing that away by alienating your past users. They don't want to know what your lawyer thinks, they just want the documentation on content they already purchased.

serenity · 2005-06-07, 10:53 AM

Mr Blue, you are correct about retaining customers. That is important to us.

We are not asking people to rebuy original content. Just an equal amount in new content. Win win, no? Some guys don't even know what content they bought, have old invoices and different names for models etc, etc. It is taking us hours just to find the right regs. I don't think $5 per model is a high fee.

We received an email from "amadman" requesting 2257 regs. We sent out a form letter telling him that he could buy new content for the same amount he purchased originally. He came back and said he bought bulk CD's of everything. We then went to $5 per model.

The next thing we know, is he has posted on this forum and is trashing us. How is that fair to us or him or anyone else that owns content. It doesn't solve anything.

As I said before, we are trying to sort this out reasonably.

Unfortunately, the previous owner is no longer in the business and won't even return our emails anymore.

Listen, if you guys have content from Rock Bottom email us and we will work with you. We want everyone to be legal and not have to worry about 2257. We will handle things on a case by case basis.

amadman · 2005-06-07, 12:33 PM

Quote:

Originally Posted by serenity

We received an email from "amadman" requesting 2257 regs. We sent out a form letter telling him that he could buy new content for the same amount he purchased originally. He came back and said he bought bulk CD's of everything. We then went to $5 per model.

The next thing we know, is he has posted on this forum and is trashing us. How is that fair to us or him or anyone else that owns content. It doesn't solve anything.

Sorry, but my intent was not to bash you guys at all. I just stated the situation with out naming names. Then people where wanting the names and I was getting pm's were people were naming you guys so I went ahead and posted the name so it would be out in the open.

I still feel the same but as I said in my first post maybe I am wrong.

The way I see it you guys are trying to get the same amount of money the old rbc ever made in less than a months time. All off the back of past customers. Even at $5/model I would pretty much be buying all the content again. Fair? I don't know.

I am sorry I brought this up but I really only wanted to know if others felt the same as I did. And it seemed like many did.

RBC · 2005-06-07, 01:46 PM

Mark,
As I mentioned in my first email the responsibility is on Isis Enterprises to provide you with the proper info. I would gladly provide you with the name, mailing address, email address and phone number of Isis. I honestly do not know if they will reply.

This is a weird unique situation for all of us. We definitely want to work with the customers who bought from Isis Enterprises but we are not obligated to do so. For our time and to cover our costs $5 per model may or may not be a lot to some.
Anyone who ordered after we took over in October is fine and will receive all the docs at no fee, no issue.
We did not benefit from your bulk CD purchase. Hell, I had no idea Mat sold bulk CD's to begin with.
Regardless of your intent you took this to a public forum without all the facts and with others speculating we are looked at as being the bad guys. As you know rumors spread pretty easily and this was not good spin.
Anyway we will work with you, just give us a chance.

Ramster · 2005-06-07, 11:37 PM

Quote:

Originally Posted by serenity

We received an email from "amadman" requesting 2257 regs. We sent out a form letter telling him that he could buy new content for the same amount he purchased originally. He came back and said he bought bulk CD's of everything. We then went to $5 per model.

The next thing we know, is he has posted on this forum and is trashing us. How is that fair to us or him or anyone else that owns content. It doesn't solve anything.

That's not true actually. He originally came here to ask everyone's opinion. And the general consensus was no content providers should be charging for docs now needed by law.

Some people now agree with you based on your purchase of the company and some don't.

amadman · 2005-06-08, 11:50 AM

Quote:

Originally Posted by Ramster

That's not true actually. He originally came here to ask everyone's opinion. And the general consensus was no content providers should be charging for docs now needed by law.

Some people now agree with you based on your purchase of the company and some don't.

Thank You Ramster

2005-06-07, 10:53 AM	#3
serenity I'm going to the backseat of my car with the woman I love, and I won't be back for TEN MINUTES Join Date: Sep 2004 Location: Florida Posts: 83	Mr Blue, you are correct about retaining customers. That is important to us. We are not asking people to rebuy original content. Just an equal amount in new content. Win win, no? Some guys don't even know what content they bought, have old invoices and different names for models etc, etc. It is taking us hours just to find the right regs. I don't think $5 per model is a high fee. We received an email from "amadman" requesting 2257 regs. We sent out a form letter telling him that he could buy new content for the same amount he purchased originally. He came back and said he bought bulk CD's of everything. We then went to $5 per model. The next thing we know, is he has posted on this forum and is trashing us. How is that fair to us or him or anyone else that owns content. It doesn't solve anything. As I said before, we are trying to sort this out reasonably. Unfortunately, the previous owner is no longer in the business and won't even return our emails anymore. Listen, if you guys have content from Rock Bottom email us and we will work with you. We want everyone to be legal and not have to worry about 2257. We will handle things on a case by case basis. __________________

2005-06-07, 01:46 PM	#5
RBC Aw, Dad, you've done a lot of great things, but you're a very old man, and old people are useless Join Date: Jun 2005 Posts: 25	Mark, As I mentioned in my first email the responsibility is on Isis Enterprises to provide you with the proper info. I would gladly provide you with the name, mailing address, email address and phone number of Isis. I honestly do not know if they will reply. This is a weird unique situation for all of us. We definitely want to work with the customers who bought from Isis Enterprises but we are not obligated to do so. For our time and to cover our costs $5 per model may or may not be a lot to some. Anyone who ordered after we took over in October is fine and will receive all the docs at no fee, no issue. We did not benefit from your bulk CD purchase. Hell, I had no idea Mat sold bulk CD's to begin with. Regardless of your intent you took this to a public forum without all the facts and with others speculating we are looked at as being the bad guys. As you know rumors spread pretty easily and this was not good spin. Anyway we will work with you, just give us a chance.