do you use AEBN?

GonZo · 2006-01-20, 10:39 AM

Quote:

Originally Posted by Greenguy

Yeah - why bother promoting the #1 PPV porn movie on the net

Shhhh dont tell him about the 15 minute give away. Leaves more for you and me!

Bishop · 2006-01-20, 11:42 AM

Explanations for some of the situations your describing..

Your rep keeps changing. I know it happens from time to time on some accounts. It probably happens for one of the following reaons:

1. If a rep finds that they have more accounts than they can handle their accounts may be moves around to level out the work load.

2. The rep may have moved to another department in the company.

3. Your rep may have received a promotion within the department. Your new reps boss may be your old rep. If you have a problem escalate it you may find the next person your talking to is your old rep.

4. Your rep may have resigned or been let go.

Ok those are the most common reasons for having your rep changed both on the studio side and on the affiliate side.

The phone system was mentioned. We have had two different phone systems in the last year. The system we have now is great but we do have occasional down time for upgrades. Down time normally takes place in the middle of the night when nobody would notice. It has happened during the day but only briefly and only a couple of times.

Staffing.. AEBN has gone from almost 100 people in the office this time last year to nearly 200 this year. That is a MASSIVE number of people. We have expanded our office space several times and so some of the headaches your experiencing are our growing pains.

We hire the best people we can find. We can't hire 30 porn people and relocate them to Charlotte NC. If the candidate was a good industry person they would probably be making more money on their own. Not to say we haven't tried. Think about the people you know in this industry. How many of them would YOU hire? How many of them do you think would have a strong work ethic? Lets face it most of us in this industry only have enough energy to crawl out of bed and walk across the hall to the computer in our underwear. We have tried in the past to hire folks to work offsite. I can't begin to tell you how many people we have tried this with, people you would recognize from the industry. We don't make public announcements of these people working with us because they can't make it through the probation period. They are very bright people but they only seem to work well on their own projects.

I can't stress enough that if you have a problem you must escalate it beyond the person your having the problem with. It's not that difficult to get a hold of someone. Call me if you aren't satisfied. How many calls do you think I'll receive complaining about someone before that person either improves or finds another job? Don't get angry at the company. Get angry at the person who isn't helping you. AEBN is not one person. AEBN is a massive team of people that is doing a job that keeps a roof over our heads and food on the table. If someone here in the office is undermining the hard work of all the good people we need to know. We can't fix problem staff unless we know there is a problem with them. Not returning calls, emails, icqs, etc.. is not something management can see the staff doing. You have to tell us if your having a problem. If everyone we did business with did that we would be a better company.

Surfn · 2006-01-20, 11:55 AM

Bishop

I assumed it was all of the reasons you stated. I believe I asked the same question to two of my rotating reps and they both answered.

Unfortunately it wasn't the answer I wanted so I'll ask you; when will you offer epassporte as an option?

Bishop · 2006-01-20, 01:33 PM

Quote:

Originally Posted by Surfn

Bishop

I assumed it was all of the reasons you stated. I believe I asked the same question to two of my rotating reps and they both answered.

Unfortunately it wasn't the answer I wanted so I'll ask you; when will you offer epassporte as an option?

Epassporte.. Not a question for me. I don't always have the answers but I can direct you to those who do. Contact Jerry Anders he is the head of the marketing group. He is having some dental work done so he is not in the office today but he should be in the office on Monday.

email: jerrya@aebn.net
phone: 800-628-0241 x137

If your can't get a hold of him let me know and I'll follow up.

Surfn · 2006-01-20, 02:48 PM

Quote:

Originally Posted by Bishop

Epassporte.. Not a question for me. I don't always have the answers but I can direct you to those who do. Contact Jerry Anders he is the head of the marketing group. He is having some dental work done so he is not in the office today but he should be in the office on Monday.

email: jerrya@aebn.net
phone: 800-628-0241 x137

If your can't get a hold of him let me know and I'll follow up.

Thanks

As a footnote I did get an email from:
Daniel Fairchild
Sales Executive
daniel.fairchild@aebn.net
1-800-628-0241 ext-239
ICQ : 342486846
http://www.aebn.com with a link to xpeeps.com that I found totally useless.

Bishop · 2006-01-20, 03:17 PM

Quote:

Originally Posted by Surfn

with a link to xpeeps.com that I found totally useless.

Whats your point? You have a problem with someone telling you about a new project? You lost me.

Surfn · 2006-01-20, 04:10 PM

The email suggested that questions could be answered there and when I went there it's open to anyone. Not just affiliates. That is not what I was looking for.

I'm sorry to have hijacked this thread guestcam. I'm finished posting here.

2006-01-20, 11:55 AM	#3
Surfn If you don’t take a chance the Angels won’t dance Join Date: Aug 2003 Location: Earth on occasion Posts: 8,812	Bishop I assumed it was all of the reasons you stated. I believe I asked the same question to two of my rotating reps and they both answered. Unfortunately it wasn't the answer I wanted so I'll ask you; when will you offer epassporte as an option? __________________ Surfn's Links Are you a partner?

2006-01-20, 04:10 PM	#7
Surfn If you don’t take a chance the Angels won’t dance Join Date: Aug 2003 Location: Earth on occasion Posts: 8,812	The email suggested that questions could be answered there and when I went there it's open to anyone. Not just affiliates. That is not what I was looking for. I'm sorry to have hijacked this thread guestcam. I'm finished posting here. __________________ Surfn's Links Are you a partner?

2006-01-20, 11:42 AM	#2
Bishop If something goes wrong at the plant, blame the guy who can't speak English Join Date: Sep 2003 Posts: 31	Explanations for some of the situations your describing.. Your rep keeps changing. I know it happens from time to time on some accounts. It probably happens for one of the following reaons: 1. If a rep finds that they have more accounts than they can handle their accounts may be moves around to level out the work load. 2. The rep may have moved to another department in the company. 3. Your rep may have received a promotion within the department. Your new reps boss may be your old rep. If you have a problem escalate it you may find the next person your talking to is your old rep. 4. Your rep may have resigned or been let go. Ok those are the most common reasons for having your rep changed both on the studio side and on the affiliate side. The phone system was mentioned. We have had two different phone systems in the last year. The system we have now is great but we do have occasional down time for upgrades. Down time normally takes place in the middle of the night when nobody would notice. It has happened during the day but only briefly and only a couple of times. Staffing.. AEBN has gone from almost 100 people in the office this time last year to nearly 200 this year. That is a MASSIVE number of people. We have expanded our office space several times and so some of the headaches your experiencing are our growing pains. We hire the best people we can find. We can't hire 30 porn people and relocate them to Charlotte NC. If the candidate was a good industry person they would probably be making more money on their own. Not to say we haven't tried. Think about the people you know in this industry. How many of them would YOU hire? How many of them do you think would have a strong work ethic? Lets face it most of us in this industry only have enough energy to crawl out of bed and walk across the hall to the computer in our underwear. We have tried in the past to hire folks to work offsite. I can't begin to tell you how many people we have tried this with, people you would recognize from the industry. We don't make public announcements of these people working with us because they can't make it through the probation period. They are very bright people but they only seem to work well on their own projects. I can't stress enough that if you have a problem you must escalate it beyond the person your having the problem with. It's not that difficult to get a hold of someone. Call me if you aren't satisfied. How many calls do you think I'll receive complaining about someone before that person either improves or finds another job? Don't get angry at the company. Get angry at the person who isn't helping you. AEBN is not one person. AEBN is a massive team of people that is doing a job that keeps a roof over our heads and food on the table. If someone here in the office is undermining the hard work of all the good people we need to know. We can't fix problem staff unless we know there is a problem with them. Not returning calls, emails, icqs, etc.. is not something management can see the staff doing. You have to tell us if your having a problem. If everyone we did business with did that we would be a better company.