Anyone else have strange Epassporte activity today?

[Emerald]

I am so fed up with their mickey mouse operation over there, calling them doesnt get things solved and their computers are a mess... they are holding my funds and have "temporarly suspended my account" for unusual activity!!! (too much was deposited)

No amount of calls is getting this solved.. they claim they havent received my email (which incidently had scans of my cc, drivers licence, my govt issued health card, and a hydro bill to prove I live at that address).

this has been dragging on for over a month .. first I wasnt getting their emails, so i had to fill out forms to change my email address, now this crap!! and yeah they also changed my password.

I call again tonight and the guy who answers doesnt speak clearly, I ask to speak to supervisor.. shes on another call.. i have to wait.. well this is on my dime, so i asked for her to call me back.. "we dont do that" WTF??! so i have to be on hold for god knows how long? Im so fed up with them I just hung up.

They make me jump hoops so they can hold my cash? and I am not talking about a puny amount .. my card hasnt worked since last week in March .. no sponsors can deposit and I cant withdraw MY CASH!!



Soooooo who do I have to talk to to get this friggen mess sorted? the people who answer the phones dont know a friggen thing and the computer keeps contradicting what they tell me. Everyone I spoke to so far has had a different reason why my account is suspended (wrong email, wrong cv from cc, didnt get my verifiction papers etc)

I dont bash people or programs on boards but Epassporte has me so mad right now, that I have no other choice but to spew my venom here.

[Surfn]

I personally have had no real problem with ePass. But the more I see threads like this the more it reminds me of what happened with PayPal and I'm starting to get nervous.

Emerald one of the board members use to be a founding partner in ePass maybe he will post?

[Keyser Soze]

Originally Posted by Emerald

I am so fed up with their mickey mouse operation over there, calling them doesnt get things solved and their computers are a mess... they are holding my funds and have "temporarly suspended my account" for unusual activity!!! (too much was deposited)

No amount of calls is getting this solved.. they claim they havent received my email (which incidently had scans of my cc, drivers licence, my govt issued health card, and a hydro bill to prove I live at that address).

this has been dragging on for over a month .. first I wasnt getting their emails, so i had to fill out forms to change my email address, now this crap!! and yeah they also changed my password.

I call again tonight and the guy who answers doesnt speak clearly, I ask to speak to supervisor.. shes on another call.. i have to wait.. well this is on my dime, so i asked for her to call me back.. "we dont do that" WTF??! so i have to be on hold for god knows how long? Im so fed up with them I just hung up.

They make me jump hoops so they can hold my cash? and I am not talking about a puny amount .. my card hasnt worked since last week in March .. no sponsors can deposit and I cant withdraw MY CASH!!



Soooooo who do I have to talk to to get this friggen mess sorted? the people who answer the phones dont know a friggen thing and the computer keeps contradicting what they tell me. Everyone I spoke to so far has had a different reason why my account is suspended (wrong email, wrong cv from cc, didnt get my verifiction papers etc)

I dont bash people or programs on boards but Epassporte has me so mad right now, that I have no other choice but to spew my venom here.

Emerald
I apologize for the problems you have had getting your acocunt unblocked.
Mr. Mary Lou gave me your ICQ and I am contacting you now.

[xxxjay]

Originally Posted by Emerald

I am so fed up with their mickey mouse operation over there, calling them doesnt get things solved and their computers are a mess... they are holding my funds and have "temporarly suspended my account" for unusual activity!!! (too much was deposited)

No amount of calls is getting this solved.. they claim they havent received my email (which incidently had scans of my cc, drivers licence, my govt issued health card, and a hydro bill to prove I live at that address).

this has been dragging on for over a month .. first I wasnt getting their emails, so i had to fill out forms to change my email address, now this crap!! and yeah they also changed my password.

I call again tonight and the guy who answers doesnt speak clearly, I ask to speak to supervisor.. shes on another call.. i have to wait.. well this is on my dime, so i asked for her to call me back.. "we dont do that" WTF??! so i have to be on hold for god knows how long? Im so fed up with them I just hung up.

They make me jump hoops so they can hold my cash? and I am not talking about a puny amount .. my card hasnt worked since last week in March .. no sponsors can deposit and I cant withdraw MY CASH!!



Soooooo who do I have to talk to to get this friggen mess sorted? the people who answer the phones dont know a friggen thing and the computer keeps contradicting what they tell me. Everyone I spoke to so far has had a different reason why my account is suspended (wrong email, wrong cv from cc, didnt get my verifiction papers etc)

I dont bash people or programs on boards but Epassporte has me so mad right now, that I have no other choice but to spew my venom here.

I was on vacation with my girlfriend in Hawaii last time they fucked up on me...ruined two days of it...worse yet, I had to physically go to their office in Santa Monica to finally resolve everything -- a luxury you don't have unless you live in SoCal and you should never have to do anyway.

I feel your pain.