webair is down for me, can you access your servers?

[SmithsMedia]

Originally Posted by jonnydoe

I am back up and running after almost 3 hours. Since I was considering upgrading now I am thinking maybe of downgrading and moving more critical stuff to colo-cation with tux...

all back here too dude, I have been with webair since day one and along the way faced a few tech issues, thing is they always have sorted things out and not avoided answering calls/icq's.

3 hours is nothing, theres people who are having hosting issues the world over who would be waiting longer then that, maybe no in adult but there will be.

If anything should be enough of a reason to stick with webair, had I been replying to this thread and it was 12 hours then thats different.

This stuff just happens from time to time it comes with the profession we all choose however the trick is t be able to go do something else until things are fixed otherwise it becomes frustrating

[jonnydoe]

Originally Posted by SmithsMedia

all back here too dude, I have been with webair since day one and along the way faced a few tech issues, thing is they always have sorted things out and not avoided answering calls/icq's.

3 hours is nothing, theres people who are having hosting issues the world over who would be waiting longer then that, maybe no in adult but there will be.

If anything should be enough of a reason to stick with webair, had I been replying to this thread and it was 12 hours then thats different.

This stuff just happens from time to time it comes with the profession we all choose however the trick is t be able to go do something else until things are fixed otherwise it becomes frustrating

All good points well taken...

[Jim]

Originally Posted by SmithsMedia

all back here too dude, I have been with webair since day one and along the way faced a few tech issues, thing is they always have sorted things out and not avoided answering calls/icq's.

3 hours is nothing, theres people who are having hosting issues the world over who would be waiting longer then that, maybe no in adult but there will be.

If anything should be enough of a reason to stick with webair, had I been replying to this thread and it was 12 hours then thats different.

This stuff just happens from time to time it comes with the profession we all choose however the trick is t be able to go do something else until things are fixed otherwise it becomes frustrating

Just the fact that you said you have faced a few tech issues is enough reason to leave. This stuff does happen from time to time but webair seems to have used not only their own time but also a few more hosts. And when phone calls go unanswered, there is never an excuse for that. Even if they are using voip, there is a simple redirect to a cell phone if some problem comes up.

[SmithsMedia]

Originally Posted by Jim

Just the fact that you said you have faced a few tech issues is enough reason to leave. This stuff does happen from time to time but webair seems to have used not only their own time but also a few more hosts. And when phone calls go unanswered, there is never an excuse for that. Even if they are using voip, there is a simple redirect to a cell phone if some problem comes up.

and go where Jim, Natnet were offline for about 90 mins just two weeks ago, tons of major paysites were down and affiliate galleries. The way I see it is that we just have to get on with it and trust the people who host our sites.

In the past I have been very tempeted to move though there is not one single host who can gaurantee 100% availibilty that is unless you want to run Oracle on entire rack of servers as the major ecommerce guys do.

Service to me is the important thing and webair when their back was against the wall delivered the goods and sorted out the mess.

I hear what you are saying about unanswered calls though if they have a network issue I would much rather they fix that then answer the phone to everyone explaingin the problem.

A few tech issues in littel over 4 years is not bad, worth bearing in mind I am not the sort of person who takes bad service or being messed about lightly. This webair issue is prob only such big news as so many people use them and a lot of affiliates use them.

Its fixed, they were very helpful, you should try dealing with UK companies, we have to pay $2 per min for support and even then they do not fix it or just put you on hold and bill you for it Pipex being the worst of the worst.

Webair had an issue and they fixed it, you really can not ask for more then that.

[GonZo]

Originally Posted by SmithsMedia

and go where Jim, Natnet were offline for about 90 mins just two weeks ago, tons of major paysites were down and affiliate galleries. The way I see it is that we just have to get on with it and trust the people who host our sites.

In the past I have been very tempeted to move though there is not one single host who can gaurantee 100% availibilty that is unless you want to run Oracle on entire rack of servers as the major ecommerce guys do.

Service to me is the important thing and webair when their back was against the wall delivered the goods and sorted out the mess.

I hear what you are saying about unanswered calls though if they have a network issue I would much rather they fix that then answer the phone to everyone explaingin the problem.

A few tech issues in littel over 4 years is not bad, worth bearing in mind I am not the sort of person who takes bad service or being messed about lightly. This webair issue is prob only such big news as so many people use them and a lot of affiliates use them.

Its fixed, they were very helpful, you should try dealing with UK companies, we have to pay $2 per min for support and even then they do not fix it or just put you on hold and bill you for it Pipex being the worst of the worst.

Webair had an issue and they fixed it, you really can not ask for more then that.

I spread all of my hosting across 3 companies.
NationalNet
NakedHosting
MojoHost

[pussyluver]

Originally Posted by GonZo

I spread all of my hosting across 3 companies.
NationalNet
NakedHosting
MojoHost

Have you setup a fall back so that if one host is down all traffic for a particular domain is routed to another host. Haven't a clue on how to set that up or how much it would cost.

You know giants like Yahoo, google and microsoft have multiple data centers and have the hardware in place. How big to you have to be before it really makes sense. Can't remember iFriends being down or Nasty Dollars for that matter. Maybe my memory is fading with age?

For what it's worth I host with Webair now after going through a few hosts. Just cause a host is huge doesn't make them or their support better. Been with big companies and smaller ones. Webair while not perfect is the best so far for me. That's even with the three hours of down time I had to suffer with.