Videosz - Support SUCKS!!!!!

[bokva]

Month or so ago, I wanted to check stats and saw something like: "Your old account is closed and you need to open another because we changed payment system (or some other system)". I saw that when I came to their site, they didn't inform me by e-mail, so I promoted them with old codes for a while. Luckily I didn't promote them too much, or I'll go nuts with code changing. I wrote them, but I got simple "Open new account" type message.

[A.J. Angel]

Originally Posted by bokva

Month or so ago, I wanted to check stats and saw something like: "Your old account is closed and you need to open another because we changed payment system (or some other system)". I saw that when I came to their site, they didn't inform me by e-mail, so I promoted them with old codes for a while. Luckily I didn't promote them too much, or I'll go nuts with code changing. I wrote them, but I got simple "Open new account" type message.

In mid-July, I had an email from them about a security increase and got noticed that their databases had changed the it handled authentication. Most got recovered but some got corrupted. Yours might have been corrupted I suppose that's why they told you to make a new one.

Hello,

In an attempt to increase security we changed the way our databases
handled authentication. Unfortunately during the changeover we
accidently overwrote the file containing your login information. We were
able to recover most accounts from our daily backup but there were a few
that became corrupted in the recovery. Please see your new VideosZ
webmaster information below:

http://webmasters.videosz.com/login.php
Webmaster ID: ----
Password: -------

Note that your webmaster ID didn't change. Once you're logged in, please
check your Account Information to make sure it's correct.

If you have any questions, feel free to contact Clement so he can double
check your account information with you.

email: clement@videosz.com
ICQ: 883311

Thank you,
The VideosZ team
www.videosz.com