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2014-05-30, 06:27 AM | #1 | |
Certified Nice Person
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2014-05-31, 07:54 AM | #2 | ||
Banned
Join Date: Oct 2003
Location: About to be evicted!!!!
Posts: 4,082
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Incidentally, PR wise, in a case like this you should not be relying on people like Useless Warrior and HC-Majick to post "unsolicited" testimonials (particularly since the fact that one of them has not posted since last year, makes the post look decidedly "solicited"). What you should have done, as soon as you had fixed Ms Naughty's problem, was look into why you never received her support ticket, fix that problem then come back here and post, saying what the fault was, how you have fixed it, how you have insured that it will never happen again, and be very contrite and apologetic. (NB "how and what", don't just say "it is fixed it won't happen again" otherwise many people won't believe you). Simple rule of PR: Even if you are at fault, a genuine mea culpa*, apology and evidence of a fix will usually gain you more customers than the original fault lost you. But whatever the cause of the initial problem, however unavoidable, a simple "no one's perfect, we do our best, so there" with no mea culpa, or worse, with no apology will loose you clients. And being backed up by a testimonial from someone who has left the board and appears to have returned only because you poked them into giving a testimonial makes things worse. There are reasons why, whatever business you are in, whatever skills you need for that business, the first course you take if you want to succeed is a course in "PR", and the second is a course on "how to be humble". * mea culpa - admitting to being at fault as a preface to an apology Last edited by ecchi; 2014-05-31 at 07:57 AM.. Reason: typo ("an" replaced with "and") |
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2014-05-31, 12:08 PM | #3 |
WHO IS FONZY!?! Don't they teach you anything at school?
Join Date: Apr 2003
Posts: 47
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I'm still not sure what the original issue was, I haven't heard from Ms naughty and still have no idea what the problem was. Site worked for me and we're still looking into any issues that might have come up and that might come up in the future.
When I do learn what caused this issue, I'll let you and everyone know. Also, I haven't asked anyone to come into the thread for any reason. I've been doing this since 1998 and have never asked someone to do that. If they come good, if they don't it's cool. I do appreciate it though I'm online and available for anyone at any time. |
2014-05-31, 12:30 PM | #4 | ||
Certified Nice Person
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Read what Dan has posted. He didn't fix any issue because he hasn't been made aware of any. When I saw this thread the other night, I clicked through to Ms. Naughty's site and it was up and running. Why does he need to post a mea culpa? He expressed his concern and caring - quite literally. Why was this not enough for you? Quote:
And why does it matter that HC-Majick hasn't posted in more than a year? You can be so weird sometimes. A LOT of people lurk the board, yet never post because they feel as if they have nothing to offer to the discussion. They aren't like you and I. We'll give our opinions about anything, no matter how little we may know. I have no horse in this race, but I feel like you are attacking me for commenting their hosting plans, and now HC because he complimented the services they had provided him in the past. Sometimes, I just don't get you. Last edited by Useless; 2014-05-31 at 12:33 PM.. |
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2014-05-31, 12:35 PM | #5 |
Certified Nice Person
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I'd like to add that the Ms. Naughty is my friend on Facebook and Twitter.
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2014-05-31, 01:26 PM | #6 |
Banned
Join Date: Oct 2003
Location: About to be evicted!!!!
Posts: 4,082
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Sorry, that was not intended as an attack on you, no offence meant to you (or anyone).
Actually I was being a bit Machiavellian on M3Server's behalf. Unfortunately dantheman did not pick up the baton I was trying to hand him even after my second post (which I thought was too explicit), apparently it was not explicit enough. Normally I would not be able to explain as it would kill the point (might have PMed you though), but as dantheman missed the point by a mile (then kept on running) there is no need to hide my intentions, as they are fucked and useless now. This is an open board, and plenty of casual browsers would have seen this thread. Possibly even some people may have come here from a SE search for hosting. A lot of people would have read Ms Naughty's post and assumed M3 are no good because of it. Although dantheman replied, it was simply to ask Ms Naughty to ICQ him, his post would not have put anyone's mind at rest. Your post, although I'm sure was well meaning, really just looks like a spam post to a casual surfer (actually not just to a casual surfer, it looks spammy period) so will give an even worse opinion of M3 to the casual surfer. So I posted my first post, trying to troll dantheman into posting to defend himself and clear the company's good name. Sadly it went over dantheman's head, and to make matter's worse HC-Majick threw in his "once a year" post, making the whole thing look like a cover up spamfiest. So I posted my second post. I tried to make it look like a snide side swipe while giving the idiot a road map. Sadly, even when you dangle something in front of dantheman's nose and hit him over the head with a baseball bat to attract his attention, he still runs to the left of salvation. Since D has dug himself about as deep in the hole as humanly possible, and only stopping world poverty while simultaneously finding a cure for cancer will save him now - there is no point in me continuing to play the bad guy to give him a chance. Hence this post to explain my actions. Last edited by ecchi; 2014-05-31 at 01:28 PM.. |
2014-05-31, 01:34 PM | #7 |
Banned
Join Date: Oct 2003
Location: About to be evicted!!!!
Posts: 4,082
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PS: WRT: Until my last post, you weren't supposed to. If you had it would have fucked everything up (as it was, I was wasting my time anyway, so don't know why I bothered).
Goes off muttering. Last edited by ecchi; 2014-05-31 at 01:35 PM.. Reason: "off" not "of", you dickhead Ecchi. |
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