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2012-08-20, 12:47 PM | #1 |
Banned
Join Date: Oct 2003
Location: About to be evicted!!!!
Posts: 4,082
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RuthB - While I definitely do NOT agree with DarkJedi's comment, you really have dropped the ball here. Before this thread started, Paxum was a company that I intended to sign up for if any sponsor I used paid via it. The early comments made me think "look into things carefully before signing up, may be more trouble than they are worth", but did not rule you out, just made persuading me a bit harder. However your replies have been worse than useless. Look through this board: When someone calls out a company and that company's representative sees the thread, they move heaven and earth to fix the problem within a few days, and often within a few hours. This has been running for MONTHS and still the original problem has not been fixed!!!!! And none of the subsequent problems mentioned have been properly answered let alone addressed.
As I said, DarkJedi's comment was unnecessary and uncalled for, but from where I sit (and in respect of both your clients and your PR for Paxum) you are about as much use as a chocolate fireguard! What you need to do if you don't want to see Paxum having to file for chapter 12 in the near future is: 1) Sort out the problems posted here, and post the resolutions (preferably within one banking day, but defiantly within two or three). 2) Without blaming people outside Paxum, explain why these problems occurred (by "without blaming people outside Paxum", I mean, for example, if the problem is that your bank is holding things up, then the fault is with the idiot at Paxum who chose that bank, and they need to be either fired or transfered to a job where they don't get to make any decisions). 3) Demonstrate that you have set safeguards in place to prevent this kind of thing happening again. 4) Apologise profusely WITHOUT trying to foist the blame on people/organisations outside Paxum. 5) Explain Ramster's quote "For security reasons your password expires periodically. Your new password MUST be different from previously selected passwords". This demonstrates that you treat security as a joke. If someone has to change password regularly, they will eventually end up having to write the damn thing down. Asking them to do this is as safe as suggesting they use the words "password", "god", or their own name as a password. The general advice given out is never ever EVER sign up with a financial company who expects you to change your password, because they just don't care about security. I do not know you and I appreciate (as someone else sort of said) that fixing this may be above your pay grade. But if that is the case, then the person who could do all these things should be the person posting here, not you. |
2012-08-20, 02:43 PM | #2 | ||
A woman is like beer. They look good, they smell good, and you'd step over your own mother just to get one!
Join Date: Jan 2004
Posts: 57
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You promised to help me with the problem in a nice sounding board post, but then just completely ignored any further communication on the issue. And your ticket support is just as useless. Yes I did try it, they just keep sending back canned replies "Oh it must be a problem with your bank" , "Oh sorry but we can't manually accept a credit card, our system is automated" , "Oh please try again later, bye". And this is regarding ME sending money to YOUR fucking system. It's not like i'm asking to do me any favors. After a few weeks I just said "fuck it". |
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2012-08-20, 05:37 PM | #3 | |
The Original Greenguy (Est'd 1996) & AVN HOF Member - I Crop Pics For Thumbs In My Sleep
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IMHO, Ruth is a Good Egg |
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2012-08-21, 01:14 AM | #4 |
Banned
Join Date: Oct 2003
Location: About to be evicted!!!!
Posts: 4,082
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DarkJedi - if you read my previous posts you will see that I am no fan of RuthB, but even I can see why she no longer wants to deal with you. If you think you are going to get any help from someone you called a "useless cunt", you really aren't living in the real world, are you?
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2012-08-21, 01:36 PM | #5 | |
A woman is like beer. They look good, they smell good, and you'd step over your own mother just to get one!
Join Date: Jan 2004
Posts: 57
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Then I lost my patience. |
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2012-08-20, 02:46 PM | #6 |
A woman is like beer. They look good, they smell good, and you'd step over your own mother just to get one!
Join Date: Jan 2004
Posts: 57
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2012-08-20, 04:36 PM | #7 | |
I'm going to the backseat of my car with the woman I love, and I won't be back for TEN MINUTES
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BTW... it wasn't Ruth or Chris who gave me the standard replies early on. It was one of their earlier board reps who was just following protocol. |
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2012-08-20, 04:55 PM | #8 |
A woman is like beer. They look good, they smell good, and you'd step over your own mother just to get one!
Join Date: Jan 2004
Posts: 57
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before paxum Chris used to sell penis pills
so you got the correct place |
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