Whoa....what kind of customer service rep says this?
Date : 3/29/2006 Time : 10:44 PM
From : Captain Obvious
don't be an asshole
That is not good under any circumstances.
EDIT: I missed this part too. He is actually YELLING.
Date : 3/29/2006 Time : 10:45 PM
From : Captain Obvious
if your time is so valuable then don't respond to ICQ or don't put it in the CONTACT INFORMATION in your account
Again...