I got this from Linksys after I sent them a letter telling them about it:
Virginia,
Thank you for contacting Linksys Technical Support.
We humbly apologize for the inconvenience you experienced. We took note of your complaint, and we will do our best to improve the quality of service we provide.
If you have any further questions, feel free to visit our knowledge base at
http://www.linksys.com/kb or send us an e-mail at
support@linksys.com so that we can assist you. Once you get to the Knowledge Base section, either type in the Answer ID or the keywords under Search Text and click Search.
Sincerely,
Christian Lara C. Diamante
Badge ID 13285